Job Description:

Job Essentials
1. The dispatcher is responsible for dispatching, prioritizing, and coordinating services for emergency and routine service requests and for the management and maintenance of all records of said requests active or completed. May make and receive phone calls using PC-based telephony software.
2. Responsible for orchestration of calls and assistance as it relates to internal services and to other agencies such as police and fires services. May screen callers, using both scripted materials and non-scripted guidelines, in order to make an informed assessment of services needed.
3. Monitors numerous alarms and alerts appropriate personnel as problems occur to ensure hospital safety and security. Dispatches service personnel accordingly, based on type of service requested and using multiple mediums of communication (e.g., overhead paging, electronic alpha-paging software, two-way radio, telephone)
4. Alerts appropriate personnel necessary for the handling of hospital codes and other emergencies that may devolve upon building services departments for resolution. May also perform in-house emergency dispatch: executes emergency notification procedures, following strict procedural policies, based on the type of emergency. Contacts outside emergency agencies (e.g. Police, Fire, Hazmat) as instructed. Acts as liaison between all agencies and key personnel.
5. Acts as a liaison between building services personnel, police and fire departments, emergency management, and administrative team personnel.
6. Troubleshoots for the entire building services communication and alarm systems.
7. May receive patient transfer requests and facilitate communication between physicians to facilitate transfer of patients. May provide history and physical and discharge summary to the referring physician and document these actions appropriately.
Minimum Qualifications
Demonstrated basic computer knowledge and strong typing, customer service, and telephone skills.
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Demonstrated priortization and multi-tasking skills.
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Demonstrated interpersonal skills to include functioning as part of a team and working well independently.

Physical Requirements:

Hearing/Listening, Manual Dexterity, Seeing, Sitting, Speaking, Standing, Walking

Anticipated job posting close date:

Location:

Work City:

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Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

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Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.