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The Clinical Care Representative (CCR) is a telephone triage nurse, providing a variety of services and information to patients over the phone in a fast-paced call center environment. The CCR utilizes written protocols and clinical judgement to guide their practice and determine the urgency of care needed. The CCR schedules appointments or directs callers to health care providers as needed. The goal of this unique form of nursing is to decrease unnecessary visits to physicians, nurse practitioners, and the emergency room, as well as to provide information for self-care. The person in this role is expected to have exceptional customer service abilities, strong clinical judgment, and excellent computer and typing skills. While this position can be performed remotely, it requires in-person training and in-person work when technical issues arise preventing the ability to work remotely.
ESSENTIAL FUNCTIONS
JOB REQUIREMENTS
SCHEDULE
Varies. Hours of operation are 7:30am-5:00pm daily, including weekends. Full time shifts are available at 36-40 hours per week, minimal weekend days and holidays
InterMed is an equal opportunity workplace and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and/or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
Full Time
Ambulatory Healthcare Services
$84k-105k (estimate)
07/14/2023
06/12/2024
intermed.com
YARMOUTH, ME
200 - 500
1993
DOUGLAS AIKEN
$50M - $200M
Ambulatory Healthcare Services
InterMed is the largest physician-owned primary care practice in Maine, with 90 physicians and more than 650 non-physician employees. Founded in 1993, InterMed serves 77,000 primary care patients in the community through our practice sites in Portland, South Portland, and Yarmouth. Specialty and ancillary services support patient care with anti-coagulation services, audiology, laboratory testing, radiology, diagnostic imaging, as well as therapeutic services, such as physical therapy. Specialty physician services include Cardiology, Dermatology, Ear Nose & Throat, OB/GYN, and Sports Medicine. ...Our Marginal Way location boasts two state-of-the-art surgical rooms, where we offer procedures for our Gastrointestinal, Gynecologic, Otolaryngology (Ears, Nose, and Throat), Orthopedics, Podiatry, Retinal, and Urology patients. For InterMed patients seeking care beyond normal hours, or when their provider is not available, we offer a seven-day-a-week Urgent Care, as well as our Extended Primary Care weekend clinic. InterMed also provides on-site urgent care and physical therapy services at IDEXX, as well as physical therapy and occupational medicine at L.L.Bean and SAPPI.
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