ESSENTIAL FUNCTIONS

• Assessment and coordination of provider schedules to organize patient flow
• Input patient care orders after provider has noted them in patients progress note
• Work collaboratively with patients to reduce barriers to accessing mental health services
• Collaborate with Behavioral Health Navigator to make referrals as authorized by physicians to managed care companies on behalf of InterMed patients
• Build a rapport with mental health facilities and practitioners to ensure collaboration and information exchange between InterMed behavioral health and community resources
• Contact patients to confirm they have made contact with the specialists’ office
• Answer incoming calls from internal customers, patients, and specialist offices
• Document all clinical data correctly and appropriately in patient’s EHR
• Communicate patient information after consultation with provider
• Preload patient records prior to routine visit per provider protocol and oversight
• Refill patient medications according to protocol per provider approval and oversight
• Oversight of clinical environment with attention to safety and infection control
• Provide follow up with patient after hospital and /or skilled facility discharge
• Complete PMP checks and manage forms such as PHQs, Vanderbilt assessments with parents and schools, and GAD 7.
• Have an understanding of workflows and processes for Behavioral Health intakes and assessments
• Properly triage for depression, crisis, and suicide issues
• Collaborate with the Behavioral Health team to review all referrals for appropriateness.
• Places follow up calls for medications and checks in with patients and parents as requested by the provider
• Provide patient nursing care; facilitate patient education
• Provide nurse care management for patients enrolled in Collaborative Care
• Coordinate and support individual, group and population based health maintenance and promotion
• Coordinate patient care management with in house specialties and resources; community resources; home health and other health care agencies; hospital care
• Manage telephone encounters utilizing triage and telehealth principles
• Excellent professional judgment, phone skills and decision making ability
• Work collaboratively with all team members
• Demonstrate initiative, responsibility, flexibility and decision making
• Ability and willingness to provide excellent customer service to patients, InterMed colleagues and vendors
• Maintain confidentiality and compliance in all patient care activities
• Special projects as assigned by lead, coordinator or manager

JOB REQUIREMENTS

• Graduate from an MA program
• Active Certified MA
• Experience working in a mental health setting preferred
• Professional appearance and demeanor
• Proficient in Windows applications, electronic medical record preferred

SCHEDULE

Monday through Friday, 40 hours per week with 5, 8-hour shifts

InterMed is an equal opportunity workplace and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and/or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.