Intake Coordinator

Intake Coordinator General Purpose:

Provides a centralized intake and client service function in order to gather pertinent patient/client, clinical and financial information to optimize sales, customer responsiveness and satisfaction, as well as quality care.

Intake Coordinator Essential Functions:

• Acts as a contact telephone liaison person interfacing with referral sources, outside agencies, health professionals and field staff.
• Provides responsive and compassionate customer service for all incoming calls, providing patients/clients and referral sources with basic, accurate information to assist in accessing appropriate services.
• Communicates professionally with patient/client and family regarding arrangements for the initiation of care/services.
• Completes intake data entry, accurately reviewing documents, obtaining necessary additional documentation and verifying all required information to make a preliminary referral decision.
• Completely and accurately enters information during the referral entry process to enable insurance eligibility verification and coordinates with billing team to obtain initial auth.
• Monitors and enters all faxes, emails and multiple referral portals (Allscripts, Navi Health, Aidin, Aida, Ensocare to name a few) and responds within 15 minutes to referral source in coordination with Business development.
• Actively promotes timely initiation of care/services to prospective patients/clients.
• Effectively communicates with other members of the interdisciplinary health care team (scheduling and clinical managers) to promote timely initiation of home services and initial or resumption of care planning/initiation.
• Participates in training/in service as required, completing assignments as scheduled
• Completes other assignments as requested and assigned.
• May have access to personal health information (“PHI”) necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.

Intake Coordinator Minimum Education & Experience Requirements:

• High school diploma or equivalent.
• One (1) year experience in home health intake experience in a Medicare certified setting (non-private duty).
• MatrixCare experience a plus.

Intake Coordinator Knowledge, Skills & Abilities Required:

• Ability to manage and initiate change to better achieve strategic objectives.
• Demonstrated ability to work under pressure with multiple tasks, changing priorities and short deadlines.
• Computer proficiency to include current company software, Microsoft Word, Excel, Teams, and Zoom Phone.
• Ability to use multiple referral portals.
• Demonstrated data entry skills.
• Ability to multitask, efficiently and accurately.
• Applicable federal and state health requirements to provide client services as appropriate.

Intake Coordinator Working Conditions & Physical Effort:

• Work is normally performed in a typical interior/office work environment.
• Ability to work flexible schedule and/or evening hours as needed.
• Ability to sit in front of CPU for long periods of time.
• Physical activity is sedentary and may require occasional lifting or carrying up to 10 lbs.

IND1

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Free parking
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid orientation
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Vision insurance
• Wellness program

Medical specialties:

• Home Health

Schedule:

• Monday to Friday

Work Location: In person