Sales Support Associate

• Permanent
• Direct Hire
• Full-TimeRole & Responsibilities:

• Pay range: up to $60k
• Seeking someone with 1-2 years’ of Customer Service or Sales experience
• Prefer Associate’s Degree or Bachelor’s in any field
• Requires someone that has Excel experience
• Hours: 9am- 5pm, hybrid eligible after training period (1 day work from home/week)

• Support the sales organization and business leadership in managing customers through the sales process including the processing, tracking and shipping of orders

• Act as the primary contact for select distribution customers, providing information on products, services, order status, etc.

• Serve as a back up the sales team helping to respond to customer inquiries and process orders, backorder reports, and returns as needed

• Work closely with cross-functional teams, such as the Lab, Tech Services, Sales, and Operations groups, to investigate and solve customer issues as a team

• Identify the root cause of customer concerns and work closely with manager and/or key departments to escalate concerns and improve the customer experience

• Drive a positive customer service experience through courteous, timely, and dynamic communication with customers by phone and email

• Work proactively and with a sense of urgency to resolve any emerging problems that customer accounts might face with accuracy and efficiency;

• Work in tandem with Customer Service representatives and Outside/Inside sales force to provide superior customer support

Education and/or Experience

• Bachelor’s degree preferred.

• Alternatively an equivalent combination of education and experience including 4 years experience in a customer/sales support environment

• Proficient with Microsoft Office and CRM Systems

Language Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

• Ability to write reports, business correspondence, and procedure manuals. Must possess exceptional verbal and written communication skills.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job;

• While performing the duties of this job, the employee is regularly required to sit for extended periods of time; use hands to finger, handle, or feel; and talk or hear.

• The employee may be occasionally required to walk and reach with hands and arms.