About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description:
For its first ever property in the Pacific Northwest, InterContinental Hotels & Resorts debuts a luxurious property with more than 200 guest rooms, Grand and Junior Ballrooms, lobby bar, a gym, and a dedicated concierge team.
Overview:

The Avenue Bellevue development is a newly constructed mixed-use hotel, retail & residence project consisting of 365 luxury serviced condominium units in 2 towers opening May 2024, surrounded and in synergy with the 208 rooms and suites, first class InterContinental Hotel Bellevue, convention center, several restaurants, 1,000-unit parking garage and extensive 100.000sf luxury retail space.

Provides direct leadership and guidance to staff to ensure that a high level of cleanliness, quality and service is achieved and maintained.

In this role, you will be responsible for maintaining exemplary standards of cleanliness and operational efficiency in assigned areas. Your duties encompass a wide range of responsibilities, including but not limited to:

• Maintaining Cleanliness Standards: Uphold a consistently high level of cleanliness in designated areas, ensuring adherence to established protocols and standards.

• Staff Management: Participate in the staff selection process by conducting interviews as necessary. Efficiently schedule days off, holidays, and vacations to meet facility requirements while adhering to hours and position control.

• Work Assignments and Coordination: Assign personnel to designated work areas or specific project duties. Coordinate project work to ensure proper frequencies are maintained and deadlines are met.

• Training and Development: Provide comprehensive orientation, initial training, and ongoing education to staff members. Regularly review duty lists with associates to ensure clarity and alignment with facility needs.

• Supply Control and Chemical Safety: Implement and enforce proper supply control guidelines, ensuring staff are trained in the safe and effective use of all chemicals. Proactively address any quality assurance concerns, with timely follow-up actions as required.

• Attendance Monitoring and Discipline: Monitor associates' attendance and take proactive measures to address absenteeism patterns. Discipline associates when necessary, following progressive disciplinary guidelines.

• Documentation and Record-Keeping: Maintain accurate and up-to-date records, including duty lists, logbooks, and service binders. Prepare disciplinary and variance reports as needed, conducting follow-up investigations and meetings as required.

• Quality Assurance and Inspections: Participate in facility Quality Assurance Program, maintaining high-quality standards in assigned areas. Conduct Quality Assurance Inspections as assigned, ensuring compliance with established protocols.

• Equipment Management: Assign equipment to staff, monitoring daily usage, cleaning, and maintenance. Ensure all equipment is clean, properly maintained, and presents a professional appearance at all times.

• Safety and Security: Uphold department safety standards, maintaining a safe work environment and promptly reporting any unsafe equipment or incidents. Ensure the integrity of facility security measures is maintained at all times.

• Performance Management: Participate in associate performance evaluations, providing guidance and making recommendations as needed. Conduct disciplinary meetings and prepare action notices as required.

• Special Projects and Assistance: Handle special requests or projects as assigned, providing support to housekeeping staff as needed. Ensure housekeeping offices, storage areas, and closets are clean, organized, and professional in appearance.

• Team Leadership and Training: Lead by example, maintaining visibility and accessibility to the team through an open-door policy. Provide training and guidance as required, ensuring compliance with IHG brand requirements such as the IHG Way of Clean.

• Ad Hoc Duties: Perform other duties as assigned, demonstrating flexibility and a proactive approach to supporting overall departmental goals.

Qualifications:

What we need from you:

To excel in this role, candidates must demonstrate proficiency in the following essential criteria. While these requirements outline the fundamental skills and abilities needed, we are committed to providing reasonable accommodations to enable individuals with disabilities to fulfill these essential functions.

• • Effective Communication: Ability to convey thoughts and ideas clearly and concisely through both written and verbal channels.

  • Multitasking and Prioritization: Capacity to manage multiple tasks simultaneously and prioritize them based on importance and urgency.

  • Adaptability: Capability to maintain organization and composure in a dynamic and evolving environment.

  • Initiative and Leadership: Demonstrates proactive behavior, takes responsibility for actions, remains flexible, and exhibits leadership qualities when required.

  • Contract Administration and Office Procedures: Possesses a comprehensive understanding of contract administration processes and standard office procedures.

  • Goal-Oriented Approach: Utilizes practical knowledge of the work environment to achieve established objectives and targets.

  • Physical Stamina: Ability to stand and/or walk for extended periods, ensuring operational requirements are met effectively.

  • Experience Requirements: Minimum of 4-5 years of experience in a managerial role within the luxury hotel housekeeping sector or a related service-oriented field with extensive customer/client interaction.

  • Preferred Qualifications: Previous experience within IHG Hotels and Resorts is advantageous. Familiarity with Opera and/or KYC applications is desirable but not mandatory.

Why work for Pyramid?

Pyramid Global Hospitality (Pyramid) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London.

What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid considers team member development its priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.

To care for you and your family, we also offer a comprehensive benefits program.

Your financial well-being:

• Competitive Salary
• Competitive Matching 401K
• Basic Life and Accidental Dismemberment Insurance
• Basic Long-Term Disability Insurance
• Life Insurance buy-ups

Your/your familys health care:

• Medical (we offer four plans through United Healthcare), dental, and vision insurance available to you on the first of the month after your start date
• Express Scripts Online Pharmacy
• Health Savings Account
• Healthcare Flexible Saving Account
• Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity
• Supplemental Short-Term Disability Insurance
• Employee Assistance Program
• Pet Insurance through Figo

Your time off:

• Hotel Discount Program (you will have access to Pyramids as well as IHGs hotel networks)
• Paid Time Off
• Paid Holidays

Your day-to-day:

• Commuter benefits
• Delicious free shift meal at our employee cafeteria
• Stellar back-of-house facilities
• Dry cleaning for uniforms and work attire
• Support, training, and mentorship from management
• Employee Recognition Programs
• Career growth opportunities

Working with Pyramid Global hospitality is working for an employer that cares about your well-being where we put our people first. Come join us and experience career growth! We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and youll become part of our hotel family.

Compensation Range:
The compensation for this position is $85,000.00/Yr. - $90,000.00/Yr. based on qualifications and experience.