About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description: For its first ever property in the Pacific Northwest, InterContinental® Hotels & Resorts debuts a luxurious property with more than 200 guest rooms, Grand and Junior Ballrooms, lobby bar, a gym, and a dedicated concierge team. Overview:

• Assisting in all aspects of front desk and guest services operations during your assigned shift.
• Conducting an inventory of supplies and informing leadership of necessary purchases.
• Promptly informing management of any potentially serious issues.
• Ensuring that all staff members are adequately trained and equipped to perform their duties efficiently.
• Championing onboarding of new hires and continuous training of all Front Office team members.
• Providing guests with prompt and professional attention, ensuring they feel welcomed upon arrival and throughout their stay.
• Addressing/logging guest complaints appropriately and escalating concerns when necessary.
• Adhering to service recovery measures to guarantee total guest satisfaction.
• Communicating any VIP guests, special needs, or requests to the staff and ensuring their execution.
• Contributing to the achievement of AAA and Forbes Luxury standards.
• Collaborating to achieve departmental goals related to guest satisfaction, revenue, profit, and IHG One Rewards enrollments.
• Ensuring adherence to procedures for the security of financial transactions and guest safety.
• Conducting routine inspections of the front office and public areas to maintain high standards of appearance and promptly addressing any deficiencies.
• Training staff on PBX procedures to serve as a central communications point during emergencies.
• Fostering teamwork and quality service through daily communication and coordination with other departments, including Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, Maintenance, Valet, HOA, and Retail Vendors.
• Serving as the manager on duty when required.

Qualifications:

What we need from you:

• One year or more of experience in front office/guest services, including supervisory experience, or an equivalent combination of education and practical experience.
• Effective communication skills are essential for interacting with associates, guests, and the leadership team.
• Strong problem-solving, reasoning, motivational, organizational, and training abilities are necessary.
• Flexibility to work nights, weekends, and holidays is required.
• Ability to stand for up to 8 hours per day or extended periods is necessary.
• Experience with Opera software is advantageous but not mandatory.
• Preference will be given to candidates with luxury hospitality experience or knowledge. However, a fundamental understanding of luxury standards is required.

• Competitive Salary
• Competitive Matching 401K
• Basic Life and Accidental Dismemberment Insurance
• Basic Long-Term Disability Insurance
• Life Insurance buy-ups

• Medical (we offer four plans through United Healthcare), dental, and vision insurance – available to you on the first of the month after your start date
• Express Scripts Online Pharmacy
• Health Savings Account
• Healthcare Flexible Saving Account
• Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity
• Supplemental Short-Term Disability Insurance
• Employee Assistance Program
• Pet Insurance through Figo

• Hotel Discount Program (you will have access to Pyramid’s as well as IHG’s hotel networks)
• Paid Time Off
• Paid Holidays

• Commuter benefits
• Delicious free shift meal at our employee cafeteria
• Stellar back-of-house facilities
• Dry cleaning for uniforms and work attire
• Support, training, and mentorship from management
• Employee Recognition Programs
• Career growth opportunities

Compensation Range: The compensation for this position is $25.00/Yr. - $25.00/Yr. based on qualifications and experience.