About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description: For its first ever property in the Pacific Northwest, InterContinental® Hotels & Resorts debuts a luxurious property with more than 200 guest rooms, Grand and Junior Ballrooms, lobby bar, a gym, and a dedicated concierge team. Overview:

Join our team at the InterContinental Bellevue as our Assistant Front Office Manager. As the Assistant Front Office Manager, you will play a pivotal role in ensuring seamless operations at the heart of our hotel – the front desk to the front drive.

Responsibilities will include supervising the Front Desk, Night Audit, Bell, Door, and PBX team members, ensuring guest satisfaction, managing reservations, and resolving any guest issues with professionalism and efficiency. We are seeking a dynamic individual with a passion for hospitality, exceptional communication skills, a knack for problem-solving, and a drive to do their best. If you thrive in a fast-paced environment and are dedicated to delivering unparalleled guest experiences, we invite you to embark on this exciting journey with us at InterContinental Bellevue.

The “Avenue Bellevue” development is a newly constructed mixed-use hotel, retail & residence project "The Avenue" consisting of 365 luxury serviced condominium units in 2 towers opening October 2023, surrounded and in synergy with the 208 rooms and suite first class “InterContinental Hotel Bellevue”, convention center, several restaurants, 1,000-unit parking garage and extensive 100.000sf luxury retail space.

Every day is different, but you’ll mostly:

• Oversee all facets of front desk and guest services operations during your assigned shifts, ensuring smooth and efficient functioning.
• Create employee schedules to guarantee adequate coverage, balancing operational needs with staff availability.
• Monitor and manage payroll and labor costs in alignment with budgetary constraints and business demands.
• Conduct regular inventory assessments of supplies, facilitating procurement as needed to maintain optimal stock levels.
• Supervise staff performance, providing feedback and initiating corrective or disciplinary actions when necessary, in adherence to company policies.
• Facilitate comprehensive training for all staff members, equipping them with the necessary tools and knowledge to excel in their roles.
• Prioritize guest needs by ensuring prompt and courteous service, including personalized attention upon arrival and swift resolution of any complaints.
• Implement, train, and deliver effective service recovery strategies to address guest concerns and uphold a standard of excellence in guest satisfaction.
• Logging appropriate action and resolution for guests. Proactively identify potential areas of improvement and collaborate with DoFO to execute plans.
• Communicate VIP requirements and special requests to the team, ensuring seamless execution and attention to detail.
• Contribute to the achievement and maintenance of AAA and Forbes Luxury standards, striving for excellence in every aspect of service delivery.
• Collaborate with various departments to achieve departmental goals.
• Championing guest satisfaction scores, revenue generation (upsells), and IHG One Rewards enrollments.
• Enforce protocols for the security of financial transactions and guest information, maintaining the integrity of the hotel's operations.

• Conduct routine inspections of the front office and public areas to uphold the hotel's image and brand standards, promptly addressing any deficiencies.
• Provide training on PBX procedures to enable effective communication during emergency situations, fostering a culture of preparedness and safety.
• Foster teamwork and promote quality service through regular communication and coordination with other departments, including Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, Maintenance, Valet, HOA, and Retail Vendors.
• Will serve as manager on duty as required.

Qualifications:

• Three or more years front office/guest services supervisory/leadership experience, or an equivalent combination of education and leadership experience.
• Previous hotel experience is required.
• Must be able to effectively communicate with Associates, Guests and Leadership team.
• Problem solving, reasoning, motivating, organizational and training.
• Required to work nights, weekends, and/or holidays. (Overnights as needed)
• Ability to stand for up to 8 hours per day or long periods of time.
• Opera experience a plus but not mandatory.
• Previous leading of a Bell and Door team is not required, however it is required to have worked at a Hotel that provided those services.
• Luxury experience or knowledge is preferred. Understanding of Luxury is required.

The annual compensation for this position is $70,000.

• Competitive Salary
• Competitive Matching 401K
• Basic Life and Accidental Dismemberment Insurance
• Basic Long-Term Disability Insurance
• Life Insurance buy-ups

• Medical (we offer four plans through United Healthcare), dental, and vision insurance – available to you on the first of the month after your start date
• Express Scripts Online Pharmacy
• Health Savings Account
• Healthcare Flexible Saving Account
• Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity
• Supplemental Short-Term Disability Insurance
• Employee Assistance Program
• Pet Insurance through Figo

• Hotel Discount Program (you will have access to Pyramid’s as well as IHG’s hotel networks)
• Paid Time Off
• Paid Holidays

• Commuter benefits
• Delicious free shift meal at our employee cafeteria
• Stellar back-of-house facilities
• Dry cleaning for uniforms and work attire
• Support, training, and mentorship from management
• Employee Recognition Programs
• Career growth opportunities

Compensation Range: The compensation for this position is $70,000.00/Yr. - $70,000.00/Yr. based on qualifications and experience.