Posted Date: March 13, 2024

Status: Full Time

Job Description:

• Provide accurate answers to sales inquiries relating to price structures, item availability and basic product line related questions. Collaborate with sales staff to relay accurate information, transfer calls/inquiries when more advanced support is required.
• Utilize CRM database to look up customer information, record interactions with customers.
• Provide follow-up communication with salespeople & customers to ensure their requests for support have been satisfactorily resolved.
• Accurately enter sales orders into the ERP system. Work with salespeople to gather necessary information to release the order that complies with company policies.
• Responsibilities are varied and may include support with orders post-entry and post-shipment, field complaints and facilitate solutions for adjustments, billing, shipping, requests for literature, catalogs, manuals, or need for technical support.
• Must be familiar with company products and components, prices and sales policies. Maintain records and files having to do with the function.

• Minimum 2-3 years in an inside sales support role
• Excellent communication, listening, and written skills
• Attention to detail
• Ability to multi-task, prioritize, collaborate, and manage time effectively
• Customer focus and adaptability to different personality and customer types
• Expert in Microsoft Office