POSITION: Case Manager REPORTS TO: Shelter and Housing Director
PROGRAM: Permanent Supportive Housing STATUS: Full-time, Exempt, Essential staff
COMPENSATION: $45,732 annually, full benefits
Seeking a Case Manager to support members in independent housing in scattered sites in the community. The ideal
candidate is self-motivated and has experience with housing first, low barrier models. The case manager is on a team
of three, has a caseload of members, and will provide assistance with rental and housing stability, case management
services, and linkages to resources that result in members finding and maintaining housing. A high level of
importance is placed on culturally competent, trauma-informed interaction with members using a harm-reduction
and housing-focused approach.
RESPONSIBILITIES:
Provide resource linkage to members

• Provide initial information and screening for potential PSH members to determine eligibility

• Assist members with housing search; contact existing and new landlords to find available units that best suit

member needs

• Develop Housing Assistance Plans with landlords and members

• Conduct property inspections

• Assist members in maintaining compliance with PSH participation agreement

• Conduct routine follow-up case management sessions with members, and follow up in a timely manner

• Mediate conflicts between members and landlords and/or roommates

• Maintain knowledge of all available community services and providers

Keep accurate and complete member files and data

• Create and maintain files on case management activities, actions to be taken, member outcomes, and

member success in meeting the established documented goals

• Provide support in PSH program records and services in compliance with HUD policies, regulatory and

funding source requirements

• Maintain member updates in the county-wide OC Connect database system

• Document and report all member concerns that can impact the program security

Establish relationships with community partners and service agencies

• Create and maintain landlord relationships, negotiating with landlords to accept tenants they would normally

screen out

• Develop and maintain relationships with representatives in other agencies to support individuals rapidly

exiting homelessness and attaining services

• Mediate between members and community service agencies to meet member needs

• Foster inter-agency collaborative solutions to ensure members’ needs are met in a comprehensive manner

• Attend relevant meetings and collaborative efforts

QUALIFICATIONS:

• Appropriate education or experience in human services, including demonstrated experience collaborating

with individuals or families experiencing homelessness, substance abuse, and/or mental health concerns

• Prior experience and understanding of causes of homelessness

• Experience working with landlords, local rental markets and/or housing sales

• Knowledge of Housing First; ability to use harm reduction, member-centered, trauma-informed approach

• Valid driver's license; at least state required minimum of auto insurance

• Effective verbal and written communication skills, and effective time management skills

• Computer literacy (i.e., Excel, Outlook, Word, etc.); Ability to learn internal databases

• Analytical and decision-making ability, including effectively resolving conflict and coping with crises

• Cooperative, friendly, helpful attitude with participants, co-workers, and leadership

• Ability to work on a team as well as independently

• Ability to collaborate and maintain positive relationships with external service providers

WORK ENVIRONMENT

• Requires ability to sit up to 3-6 hours per day with intermittent occasional walking, standing, and bending

• Occasionally may be required to lift items up to 10 pounds to a height up to 7 feet

• Occasionally may be required to carry items up to 10 pounds for distances up to one block

• Must be able to get to member homes and other locations in the community independently (mileage

reimbursement provided)

• Must be available to members on an on-call basis for emergencies

Application procedure: Please e-mail resume, cover letter, and contact information for 3-5 professional references to
HR@ifcmailbox.org. Position open until filled.
IFC is an equal opportunity employer and strongly encourages applications from people with lived experience of
poverty and/or homelessness, people of color, LGBTQIA applicants, and people with disabilities.