Technical User Support Analyst
Contract Role - No C2C
OnSite
Pay Rate: $30/hr
Bring your talents to an industry leader in medical technology and healthcare solutions - were a market leader and growing every day. You can be proud to part of technologies that are rooted in our long history of mission-driven innovation. You will be empowered to shape your own career. We support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare.
Careers that Change Lives
This position will provide support for resolving client technical issues to return the client to productivity as quickly as possible, adhere to service level agreements with Business Units, and lead/implement projects and process improvements. Work on related support projects for local site and the Industrial IT MFG/Lab support team as required. Provide customer service to diagnose and fix problems related to computing hardware, workstation deployment, software, account administration, network, process, and other related equipment used in lab and manufacturing areas. Collaborate with others in local IT group and global IT groups in overlapping technologies and support as needed. Use our clients Service-Management tool for all break-fix and service request support. If you have a passion to work with various teams globally to get things done in a dynamic environment and cutting-edge technologies involving manufacturing and lab specific services and technologies, then this is a job for you!
Key Skills:
•Experience with three or more of the following: MS Product, remote management tools, active directory administration, virtual private network, web-based applications, TCP/IP, Unix/Linux, Experience administering and troubleshooting Windows desktop operating systems.
A Day in the Life
POSITION RESPONSIBILITIES MAY INCLUDE THE FOLLOWING AND OTHER DUTIES MAY BE ASSIGNED:
•Involved in planning of system and development deployment as well as responsible for meeting hardware and software compliance and security standards.
•Evaluates interfaces between equipment, hardware and software, operational requirements and characteristics of overall system.
•Establishes and documents system design, parameters and formats, ensures hardware and software systems functionality, performance and compatibility, and coordinates and/or modifies system parameters in terms of configurations, such as existing and projected computer capacity and capabilities.
•Work with vendors and engineers to deploy and support systems that meet client's infrastructure environment best practices and security standards.
•Actively identifies system functionality or performance deficiencies, executes changes to existing systems, and tests functionality of the system to correct deficiencies and maintain more effective data handling, data integrity, conversion, input/output requirements, and storage.
•Facilitate engineering collaboration meetings for multiple sites and assist with IT/OT joint efforts
•May assist with development and support of IIOT and equipment interfaces
•May document testing and maintenance of system updates, modifications, and configurations.
•May act as a liaison with key technology vendor technologists or other business functions
•Provide input for new process and methodology around new clients / equipment and new support requirements
•Work on and/or lead initiatives (examples of initiatives include: training, deployment, hardware review, integrations)
•Provide client consulting to assist in making technology decisions. Recommend current supported software applications and hardware appropriate to best meet client requirements
•Acquire and maintain knowledge on all newly purchased and existing supported desktop software, hardware, and systems. Has a broad theoretical understanding of current state-of-the-art hardware and software
•Assist with the testing of new or upgraded PC software and hardware releases as requested
•Develop solutions to a variety of complex problems. May refer to established precedents and policies
•Represent the organization as a prime contact on contracts or projects. Interact with senior internal and external personnel on significant matters often requiring coordination between organizations
•Ensure that client's systems and the information on them are protected in accordance with their Information Protection Policies and Standards, as well as best Information Protection practices
•Creative problem-solving skills and capability to understand complex technical issues and new technologies in a fast-paced work environment
Strong written and oral communication skills, including meeting facilitation, and an ability to explain complex concepts to technical and non-technical staff within the organization
MUST HAVE: MINIMUM REQUIREMENTS:
EDUCATION REQUIRED:
•4 years of IT
SPECIALIZED SKILLS OR EXPERIENCE:
•Experience with three or more of the following: MS Product, remote management tools, active directory administration, virtual private network, web-based applications, TCP/IP, Unix/Linux, Experience administering and troubleshooting Windows desktop operating systems.
NICE TO HAVE
•Already possesses or has the ability to obtain a passport.
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