IntePros is currently looking for a Customer Support Specialist to join one of our premier clients in Exton, PA. The Customer Support Specialist position is a process focused role, who works to increase the efficiency of the processes and workflows residing in the customer success organization. Within this function the individual manages to operate independently with great attention to detail, ensuring a high level of data quality and data integrity is maintained in the system. The CS Operations Specialist is a diligent individual who thrives in a fast-paced environment, is focused on accuracy and accountability, always ready to reach out and support the global team. This role will partner closely with the customer engagement team and as a trusted and reliable partner will ensure our customers receive the best experience. Internally the CS Operations Specialist is handling all ERP related aspects for proprietary business as well as contract manufacturing and analytical services, to provide a solid base for a phenomenal customer journey. Internally, the CS Operations Specialist, as part of the broader Customer Success organization, will be an advocate for our customers and work across the company to ensure that our customers receive the best experience.
Customer Support Specialist Responsibilities:

• Fostering high performance culture, focused on efficiency, accountability, collaboration, and continuous improvement
• Supporting all inflowing requests for customer related documents globally
• Managing orders accurately End to End for standard orders, samples, lab orders for proprietary business and contract manufacturing in the relevant ERP system
• Issuing Quotations, Order acknowledgements, Returns, Credit & Debit notes; DA's, notifications
• Verifying orders which come in through the OCR queue or webstore
• Taking care of Export & Import handling as well as pricing related activities,
• Initiating new customers through data creation, triggering Item creation
• Updating customer master data and information records through SAP as well as providing copies of certifications, documents etc. for customers.
• Handling Document Control, CMIR incl. Shipping instructions
• Internal Stakeholder relationship management (SCM/Ops/Quality/Shared Services)
• Liaising with plants and wider supply chain to identify best way forward in case the customer requested dates cannot be met
• Cooperation with the customer experience unit supporting internal audit findings and projects for continuous improvement

Customer Support Specialist Education and Experience:

• High school diploma or equivalency (e.g. completed vocational training)
• Experience in client services or customer service
• Prefer 2-3 years' experience in customer interaction roles
• Knowledge or experience with ERP tools like SAP with Sales and Distribution

Customer Support Specialist Knowledge, Skills and Abilities:

• Working knowledge of MS Office or the willingness to learn it quickly
• Highly proficient in written and spoken English and one further language of our business areas
• Strong communication skills
• Strong people skills - approachable, good listener, empathetic
• Strong learning capacity
• Ability to work independently in global environment
• Understanding of Incoterms and Export/Commercial Documentation Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Able to comply with the company's safety policy at all times

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