Overview

Join InteLogix as a Back Office Support Specialist and become and integral part of our team! We are looking for a dedicated individual to assist in managing various account processes, including collections for Network Fleet, telemetric, regulated, and former MCI large business accounts. Your responsibilities will involve handling restorations, disconnects, suspensions, as well as drafting and negotiating settlements for legal matters. Additionally, you will be tasked with processing write-offs and handling inbound calls as needed.

As a Back Office Support Specialist, you will undergo a comprehensive two-week training program covering systems and primary processes. Furthermore, you will receive ongoing on-the-job training to excel in any speciality tasks assigned to you. If you're ready to join a dynamic team and contribute to our success, apply now!

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement
• Early access to earned wages via PayActiv
• Access up to 50% of earned wages (capped at $500 per pay period)
• Salary Range: Up to $12.30/hour - pay is determined by scope of responsibility within the role, your experience, location and other job related factors
• Potential to earn up to an additional $100 bonus each month based on performance

Responsibilities

• Assist with the collection process for Network Fleet, telemetric, regulated and former MCI large business accounts
• Process disconnects, suspensions and restorations on accounts
• Draft and negotiate settlements for legal matters
• Handle various files for write-off processing
• Manage inbound calls throughout the day
• Undergo comprehensive training on systems and primary processes
• Receiving ongoing training on speciality tasks assigned
• Collaborate with team members to ensure efficient operations
• Maintain accurate records of all transactions and communications
• Provide exceptional customer service to internal and external stakeholders
• Identify opportunities for process improvement and suggest solutions
• Adhere to company policies and procedures at all times
• All other duties as assigned
• Ability to work within the defined hours of operation with flexibility
  • Hours of Operation: Monday - Sunday 9:30 AM to 6:00PM 

Qualifications

What We Look for in a Candidate:

• Must be 18 years of age or older
• High School Diploma or equivalent
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Superb attendance, so you can be there when our customers need us
• All job offers are contingent upon completion of a background check