Job Title: Customer Solutions Representative 1

Duration: 12 Months

Location: Irwindale, CA, USA

Pay Range: $15.5 - $23.16 per hour

Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and Talent solutions. We specialize in delivering world-class Digital Product Engineering, Data Management and Analytics, and Staffing Solutions services to Fortune companies, SMBs, ISVs, and fast-growing startups.

Description:

General knowledge of Company and department policies, procedures, rules, rates, and tariffs and customer programs. Typically possesses zero to three years experience resolving problems for customers and answering customer questions regarding Company programs, policies, and procedures. Under direct supervision, processes incoming orders. Receives, evaluates, and answers customer inquiries (phone or correspondence) in a timely manner. Works within established guidelines. Typically requires a high school education or equivalent and less than three years experience. Normally reports to the Customer Service Supervisor.
Education Requirement
A. High School Diploma or Equivalent
Day-to-Day Responsibilities/Workload
Day-to-Day Responsibilities/Workload
Promote a safe working environment.
Analyze and handle confidential information such as invoices and program applications, and validate accuracy of data and information provided.
Research and analyze to resolve customer issues and provide solutions and recommendations by applying established policies and procedures for the energy efficiency programs.
Process applications, complete multiple assignments simultaneously, including research of missing information, verifying account status, and making contact with internal / external customers.
Gathers documents and researches data on assigned topics, using databases, files, spreadsheets, or other sources.
Experience meeting performance metrics including productivity and quality.
Uses skills and experience in addressing issues with minor to moderate impact.
Required Skills/Attributes
Required Skills/Attributes
Demonstrated ability to accurately research and analyze information to make sound decisions.
Demonstrated ability to take initiative and accountability for the accuracy of information and for achieving results.
Must demonstrate the ability to integrate work across relevant areas and manage risks and information appropriately.
Must have strong oral and written communication skills, be customer focused to understand and appropriately respond to internal and external clients business needs, and interface effectively and/or collaborate with others.
A combination of education, training and skills equivalent to those typically possessed by a high school graduate with 0-3 years of experience resolving customer issues by researching and analyzing information.
Desired Skills/Attributes
Desired Skills/Attributes
Experience working in a teleworking environment is highly preferred.
Physical abilities required:
o Ability to lift up to 25 pounds, operate basic office machines: such as copier, fax, scanner, etc. and other duties assigned.
o Ability to stand for extended periods of time throughout the day, with some bending.
Overtime may be required based on department needs.

Intelliswift is committed to fair and equitable compensation practices. The range provided for this position is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location. Intelliswift offers medical insurance, dental insurance, vision insurance, supplemental life and AD&D insurance, and any other benefits per state law.

Equal Employment Opportunity StatementIntelliswift celebrates a diverse and inclusive workforce. We offer equal employment opportunities to all applicants and employees. All qualified applicants will be considered regardless of race, color, sex, gender identity, gender expressions, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other protected basis under the law.

Americans with Disabilities Act (ADA)

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Department

Other Employment Statements
Intelliswift participates in the E-Verify program.

Learn MoreFor information on Intelliswift Software, Inc., visit our website at .