28 Customer Experience Supervisor Jobs in Denver, CO
IntelliSource is Hiring a Customer Experience Supervisor Near Denver, CO
- Responsible for assisting with incoming calls and making outbound calls to resolve customer inquiries when needed
- Friendly and professional phone etiquette
- Oversee the Customer Experience Team with a focus on providing a premium customer experience
- Demonstrate a working competency of all work
- Determines and develops approaches to administrative customer service assignments and research
- Understand department metrics and how they operate in the production environment
- Interact with employees and partners daily, responding to questions, concerns, and resolving escalations
- Solves a broad range of customer service problems varying in scope and complexity
- On-board new employees and assist with training and development
- Coach to previously established metrics, employee attendance, and behaviors
- Provide disciplinary action when necessary, up to and including termination
- Proficiency with Windows operating system and Microsoft Office (Word, Xcel, Power Point, etc.)
- 3 years of customer service experience
- Excellent verbal and written communication skills
- A proven ability to connect and work with people individually and as a team
- Ability to manage heavy phone and email activity
- Ability to translate skills to employees through training and mentoring
- Have a desire to delight customers and go above and beyond the call of duty
- Be able to clearly articulate messages to a variety of audiences
- Can establish and maintain strong relationships
- Be able to offer alternate solutions to existing processes/procedures
- Have time management in fast paced environment
- Possess organizational skills to maximize productivity
- Produce work that is accurate and with eye for detail
- Seek to improve the job and provides solution-oriented feedback
- Demonstrate business judgment by knowing when to work independently and when to collaborate
- Can solve complex issues that are in the best interest of the customer and the company
- Positively manage stress that is typical in a customer service environment
- Write professional and friendly email communications in both Spanish and English
- Be proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint
- Prior experience in SalesForce is a plus but not a must!
More than just a JobIntelliSource understands the importance of having a connected, productive workforce and building dynamic employee loyalty. Our employees enjoy our strong culture that is sustained by an engaging, fun, innovative and fast-paced work environment. We were founded on the premise that people matter and the intention with offering a job is to do more than simply introduce new skill sets; we are ready to enroll and inspire our employees to make learning, process improvement and exceptional performance an ongoing practice and an outstanding career. We never stop helping others learn and we never stop learning.
IntelliSource is proud to be an inclusive employer and we value diversity within our teams. We are an equal opportunity employer and make hiring decisions based on job related factors. We do not discriminate based on any information on the application including race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, pregnancy, genetic information, veteran status, or any other status protected by law. This is a free service to you. We are an E-Verify Employer.
Who we areAt IntelliSource, our business - and our approach - is personal. We have over 20 years of business process outsourcing experience with some of the nation’s most recognizable Fortune 500 and fast-growth brands bringing innovative solutions through people, processes and technology. Knowing every company has different needs, IntelliSource understands a one-size-fits-all approach is not going to bring success. Our flexible approach to finding the right business solution sets us apart from our competitors. Our goal is to empower our customers and our people to reach their full potential.#ISAllMulti
Job Summary
Full Time
Business Services
$63k-82k (estimate)
01/13/2024
05/28/2024
intellisource.com
DENVER, CO
3,000 - 7,500
1999
ROBYN DONAHUE
$50M - $200M
Business Services
Related Companies
About IntelliSource
Headquartered in Denver, CO, IntelliSource is a national business process outsourcing company with a uniquely personal approach to our customers operations and workforce challenges. IntelliSource was founded on the premise that people matter and our employees and associates matter. We have found that when employees like the people they work with and the environment they work in; they choose to maintain a relationship with IntelliSource over other employers. We allow our partners to focus on their core while we focus on the critical, specializing in the areas of warehouse logistics (distributio...n and fulfillment), operations solutions (customer contact centers, business centers, etc.) and staffing resources (staffing and recruiting). Fast growth and Fortune 500 companies trust IntelliSource to provide the people, processes and tools for their critical, non-core business functions. This approach enables businesses to focus on what they do best. IntelliSource is proud of its agility in the face of competitive markets and our clients ever-changing needs. Defining ourselves as a true partner, IntelliSource enables both businesses and the thousands of people we employ to reach their full potential. We love what we do and thrive on the success of our partners that is how we're different and we like to call it our SPARK.
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The job skills required for Customer Experience Supervisor include Customer Service, Billing, Microsoft Office, Written Communication, Data Entry, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Experience Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Experience Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Experience Supervisor positions, which can be used as a reference in future career path planning. As a Customer Experience Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Supervisor. You can explore the career advancement for a Customer Experience Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Supervisor job description and responsibilities
Responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.
02/22/2022: San Jose, CA
Build a strong team and shape staff behaviors to accomplish desired results.
03/03/2022: Laramie, WY
Provides direction to the Customer Service Division by assigning, directing and reviewing work of staff.
03/24/2022: Norfolk, VA
Responsible for the day-to-day performance of a small group, either a team, a department or a shift.
02/09/2022: Grand Rapids, MI
Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
02/07/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Supervisor jobs
Have a customer-centric approach to work.
02/11/2022: Trenton, NJ
2+ years of work experience in a similar position.
02/04/2022: Anderson, IN
Proficient knowledge of customer service and standard office practices and procedures.
01/28/2022: La Crosse, WI
Bachelor’s degree or equivalent combination of education and experience.
03/05/2022: Washington, DC
Previous experience as an operations supervisor or similar role.
02/17/2022: San Antonio, TX
Step 3: View the best colleges and universities for Customer Experience Supervisor.
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