16 Call Center Representative Jobs in Scottsdale, AZ
Intellipro Group Inc is Hiring a Call Center Representative Near Scottsdale, AZ
Job Title: Call Center Customer Service Representative
Position Type: Contract (3-4 months)
Location: Hybrid
Salary: $15-17 per hour
Job ID#: #135841
Overview:
As a Customer Service Representative (CSR), you will play a crucial role in delivering exceptional customer service and support to our users. You will be the first point of contact for customers seeking assistance with inquiries, concerns, or technical issues related to our products or services. Your primary responsibility will be to resolve customer inquiries efficiently and effectively while maintaining a high level of professionalism and empathy.
Responsibilities:
· Respond efficiently and accurately to users who reach out for support
· Follow up for more information to resolve the users' issue, triaging and escalating when necessary, and explaining possible solutions to ensure our users feel supported and valued.
· Learn and utilize support tools and software appropriately.
· Sort through user feedback from multiple channels
Qualifications:
· 4 years of experience providing exceptional customer service via email/written channels
· Strong written communication skills (written fluency in multiple languages is a plus)
· Proficiency with computers, CRM software, ticketing systems/platforms, and strong typing skills
· First-class time management and decision-making skills
**IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. https://intelliprogroup.com/
Equal Opportunity Employer: IntelliPro values diversity and is an equal-opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status.
Inclusivity Commitment: IntelliPro embraces candidates of all abilities and is dedicated to ensuring that our hiring and interview processes accommodate the needs of all applicants.
Job Summary
Contractor
IT Outsourcing & Consulting
$39k-51k (estimate)
03/15/2024
06/09/2024
intelliprogroup.com
Santa Clara, CA
200 - 500
IT Outsourcing & Consulting
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The job skills required for Call Center Representative include Customer Service, Call Center, Commitment, Written Communication, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
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Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
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