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1 IT Technician Job in Carmichael, CA

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Intelligent Technical Solutions
Carmichael, CA | Full Time
$63k-80k (estimate)
3 Months Ago
IT Technician
$63k-80k (estimate)
Full Time 3 Months Ago
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Intelligent Technical Solutions is Hiring an IT Technician Near Carmichael, CA

Job Description:
The IT Technician role begins to transition from a self-improvement role into a client-oriented role. It's purpose is to serve our clients first and foremost. In order of priority, their purposes are: to resolve technical issues for clients; to study, learn and improve their own knowledge and understanding of technical concepts; and to serve as a resource for their teammates who are stuck or having trouble resolving a technical issue. They are critical stakeholders for clients and should demonstrate strong ownership over client systems and issues, and work to serve as lead IT representatives for their clients, in both a support and consulting capacity.

Job Responsibilities:
This role is expected to be able to resolve the following technical issues with little or no assistance:
  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application (Office, etc.) issues of any kind.
  • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
  • Intermediate and advanced server issues.
  • Basic and intermediate networking issues.
Job KPI:
  • First-touch closed: Each ticket that is completed with only one time entry contributes to this number
  • Utilization: The percentage of time that you are on the clock and billing time to client tickets
  • NPS: Scores filled out by clients using the rating system in tickets
  • NextTicket Usage: The percentage of tickets that you pick up, modify, and put time into from the NextTicket menu
Compensation:
Pay rates start at $26.98 up to $36.26 and vary by experience and location.
  • Pay increase depends on acquisition of certificates. Technicians are expected to take the company sponsored certification at least once every six months upon hiring.
  • (Example certifications: CompTIA Security , CompTIA Network , Microsoft MCDST or MCP.)
Benefits:
  • Paid US Holiday
  • Paid Time Off
  • Comprehensive Health Plans
  • Life and Accident Insurance
  • Accident and Disability Coverage
  • Company-paid training and certification
  • Retirement Security
  • Health & Wellness Program
  • Salary Advancement

Job Summary

JOB TYPE

Full Time

SALARY

$63k-80k (estimate)

POST DATE

02/10/2024

EXPIRATION DATE

06/03/2024

WEBSITE

itsasap.com

HEADQUARTERS

Las Vegas, NV

SIZE

100 - 200

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Intelligent Technical Solutions
Full Time
$83k-105k (estimate)
7 Days Ago

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The following is the career advancement route for IT Technician positions, which can be used as a reference in future career path planning. As an IT Technician, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Technician. You can explore the career advancement for an IT Technician below and select your interested title to get hiring information.

If you are interested in becoming an IT Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Technician for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on IT Technician job description and responsibilities

IT Technician uses skills like backup,troubleshooting, repair computers,software packages and handle the maintenance and repair of both software and hardware of computers.

01/24/2022: Nashville, TN

These technicians support staff by assisting them with computer-related problems and training them on new systems and software as needed.

01/21/2022: Honolulu, HI

Sometimes known as computer support specialists or help desk technicians, provide support to computer users. Must also have practical knowledge of computers and networks.

12/27/2021: Wichita Falls, TX

Must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system.

01/22/2022: Kansas City, MO

The main duties of a technician are to provide skilled labor on complex systems or highly technical mechanical or diagnostic testing.

03/11/2022: Gary, IN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on IT Technician jobs

As computer technology changes, technicians must constantly update their professional development.

02/25/2022: Atlanta, GA

Employers may also choose to run criminal background checks on IT technicians, particularly for those who will be performing on-site services.

02/10/2022: Anaheim, CA

Employers will accept candidates with a high school diploma can also pursue Microsoft Certified desktop support Technician ( MCDST credential.

02/14/2022: Scranton, PA

Excellent Problem-Solving and analytical skills.

12/23/2021: Provo, UT

Get professional certifications like Cisco Certified Technician Certification and Training.

12/31/2021: Las Cruces, NM

Step 3: View the best colleges and universities for IT Technician.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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