1 IT Technician Tier 2 Job in Seattle, WA
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IT Technician Tier 2
$61k-79k (estimate)
Full Time
3 Months Ago
Intelligent Technical Solutions is Hiring an IT Technician Tier 2 Near Seattle, WA
Job Description:
- The IT Technician Tier 2 role begins to transition from a self-improvement role into a client-oriented role.
- The Network Ninja’s purpose is to serve our clients first and foremost.
- In order of priority, their purposes are: to resolve technical issues for clients; to study, learn and improve their own knowledge and understanding of technical concepts; and to serve as a resource for their teammates who are stuck or having trouble resolving a technical issue.
- They are critical stakeholders for clients and should demonstrate strong ownership over client systems and issues, and work to serve as lead IT representatives for their clients, in both a support and consulting capacity.
Job Responsibilities: This role is expected to be able to resolve the following technical issues with little or no assistance:
- Workstation operating system issues of any kind.
- Printer issues of any kind.
- Standard business application (Office, etc.) issues of any kind.
- Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
- Intermediate and advanced server issues.
- Basic and intermediate networking issues.
Job KPIs:
- First-touch closed: Each ticket that is completed with only one time entry contributes to this number
- Utilization: The percentage of time that you are on the clock and billing time to client tickets
- NPS: Scores filled out by clients using the rating system in tickets
- NextTicket Usage: The percentage of tickets that you pick up, modify, and put time into from the NextTicket menu
Compensation:
- Pay rate starts at $36.36 up to $48.33/hr and may vary by experience and location.
- Pay increase depends on acquisition of certificates. Technicians are expected to take the company sponsored certification at least once every six months upon hiring.
- (Example certifications: CompTIA Security , CompTIA Network , Microsoft MCDST or MCP.)
Benefits:
- Paid US Holiday
- Paid Time Off
- Comprehensive Health Plans
- Life and Accident Insurance
- Accident and Disability Coverage
- Company-paid training and certification
- Retirement Security
- Health & Wellness Program
- Salary Advancement
You may Fast track your application by copying this link and pasting it to a new tab: https://grnh.se/bf0fdbc73us
Job Summary
JOB TYPE
Full Time
SALARY
$61k-79k (estimate)
POST DATE
02/18/2024
EXPIRATION DATE
06/11/2024
WEBSITE
itsasap.com
HEADQUARTERS
Las Vegas, NV
SIZE
100 - 200
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