2 IT Technician Level 1 Jobs in Reno, NV

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IT Technician - Level 1

Intelligent Technical Solutions

Reno, NV | Full Time

$47k-59k (estimate)

3 Days Ago

IT Technician Level 1

Intelligent Technical Solutions

Reno, NV | Full Time

$47k-59k (estimate)

2 Weeks Ago

IT Technician Level 1

$47k-59k (estimate)

Full Time 2 Weeks Ago

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Intelligent Technical Solutions is Hiring an IT Technician Level 1 Near Reno, NV

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Technician Level 1. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:

Workstation operating system issues of any kind.
Printer issues of any kind.
Standard business application (Office, etc.) issues of any kind.
Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
Basic networking troubleshooting related to desktop connectivity."

Job Qualifications:

Experience with Windows and Mac OS troubleshooting.
Prior experience in Helpdesk support or a similar role.
Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
Experience with Managed Service Providers (MSPs) is highly desirable.
Valid driver's license and access to a vehicle for client visits."

Job KPI's:

First-touch closed: Each ticket that is completed with only one-time entry contributes to this number
Utilization: The percentage of time that you are on the clock and billing time to client tickets
CSAT: Scores filled out by clients using the rating system in tickets

Compensation:

Pay rates start at $20.00/hr up to $22.46/hr and vary by experience and location.
Pay increase depends on the acquisition of certificates. Technicians are expected to take the company-sponsored certification at least once every six months upon hiring.
(Example certifications: CompTIA Security , CompTIA Network , Microsoft MCDST, or MCP.)

Benefits:

Paid US Holiday
Paid Time Off
Comprehensive Health Plans
Life and Accident Insurance
Accident and Disability Coverage
Company-paid training and certification
Retirement Security
Health & Wellness Program
Salary Advancement

Job Summary

JOB TYPE

Full Time

SALARY

$47k-59k (estimate)

POST DATE

04/24/2024

EXPIRATION DATE

06/23/2024

WEBSITE

itsasap.com

HEADQUARTERS

Las Vegas, NV

SIZE

100 - 200

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The following is the career advancement route for IT Technician Level 1 positions, which can be used as a reference in future career path planning. As an IT Technician Level 1, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Technician Level 1. You can explore the career advancement for an IT Technician Level 1 below and select your interested title to get hiring information.