4 IT Technician Level 1 Jobs in Chicago, IL
Intelligent Technical Solutions is Hiring an IT Technician Level 1 Near Chicago, IL
Job Description:Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Technician Level 1. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
- Workstation operating system issues of any kind.
- Printer issues of any kind.
- Standard business application (Office, etc.) issues of any kind.
- Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
- Basic networking troubleshooting related to desktop connectivity.
- Experience with Windows and Mac OS troubleshooting.
- Prior experience in Helpdesk support or a similar role.
- Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
- Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Valid driver's license and access to a vehicle for client visits.
- A valid driver's license and vehicle that you can use for traveling to and from clients' offices and our offices.
- First-touch closed: Each ticket that is completed with only one time entry contributes to this number.
- Utilization: The percentage of time that you are on the clock and billing time to client tickets.
- CSAT: Scores filled out by clients using the rating system in tickets.
- NextTicket Usage: The percentage of tickets that you pick up, modify, and put time into from the NextTicket menu.
- Paid US Holiday.
- Paid Time Off.
- Comprehensive Health Plans.
- Life and Accident Insurance.
- Accident and Disability Coverage.
- Company-paid training and certification.
- Retirement Security.
- Health & Wellness Program.
- Salary Advancement.
Job Summary
Full Time
$49k-62k (estimate)
02/20/2024
05/16/2024
itsasap.com
Las Vegas, NV
100 - 200
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The following is the career advancement route for IT Technician Level 1 positions, which can be used as a reference in future career path planning. As an IT Technician Level 1, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Technician Level 1. You can explore the career advancement for an IT Technician Level 1 below and select your interested title to get hiring information.
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