1 Logistics Customer Service Operator - Air Job in Wood Dale, IL

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Logistics Customer Service Operator - Air

Intelligent SCM LLC

Wood Dale, IL | Full Time

$48k-60k (estimate)

3 Weeks Ago

Logistics Customer Service Operator - Air

Intelligent SCM LLC Wood Dale, IL

$48k-60k (estimate)

Full Time 3 Weeks Ago

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Intelligent SCM LLC is Hiring a Logistics Customer Service Operator - Air Near Wood Dale, IL

Logistics Customer Service Operator-Air

Our Company

Intelligent SCM LLC dba American Worldwide Agencies serves the global freight forwarding market, whether our customers reside next door, across the country, or around the world. AWA knows that, in order to successfully serve customers, forwarders need partners that not only understand the costs of doing business, but also the importance of communication. We care as much about a shipment as our forwarding clients do.

Visit us at American Worldwide Agencies to learn more about our business.

Position Details

American Worldwide Agencies is currently seeking a dedicated and skilled Customer Service Agent to join our team. The Customer Service Agent is responsible for managing routings within our overseas partners, vendors and suppliers. Prepare carriage to various CFS stations. The Customer Service Agent will review commercial documents to ensure the quality of cargo wise.

Work Schedule: Monday - Friday, 8:00am – 4:30pm

Location: Wood Dale, IL

Status Type: Full-time, nonexempt

Report to: Customer Service Manager

Position Responsibilities

Proactively communicates with customers/colleagues/vendors to obtain positive results
Arrange collection of shipments, provide bookings to customers, and obtain all required documentation while ensuring that all data is up to date in Cargowise
Maintain compliance standards, including internal policies and procedures, external government regulations, and customer requirements
Understand department process and flow, constantly looking for areas of improved efficiency
Track & trace shipments, monitor vendor performance; address and resolve service irregularities
Provide excellent customer service and ongoing commitment to quality communications and data integrity
Meet key performance indicators (KPIs) to support department, product, and company goals
Effectively communicate with clients to resolve disputes and address service failures
Perform other duties as assigned
Assist with cartage rate discrepancies as needed

Qualifications/Requirements

High School Diploma or equivalent.
1-2 years of Customer Service experience
Microsoft Office, word, excel, outlook
High volume customer calls and emails, 300 /day desired
Freight forwarding experience preferred
Cargowise experience a plus
1 - 2 years logistics experience highly preferred
Air Export highly preferred

Soft Skills

Inspired by People
Driven by Solutions
High Integrity
Team Player
Respectful to Others
Drives Results
Works with a sense of urgency
Effective Communication

Benefits

Competitive Salary
Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
401(k) Contribution
Emplyee Assistance Program (EAP)
Health Savings Account
Paid Holidays (6 per year)
Paid Time Off

Equal Opportunity Employer – AWA is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

ADA Statement: If you require an accommodation to fulfil any of these duties, please speak with HR. We work with many different accommodation requests.