General Cleaning Supervisor – Brookings, SD

Purpose:  Promote business growth and customer satisfaction by excelling in the supervision of high quality and timely cleaning projects. Responsible for project execution, coordination, and communication with cleaning technicians assigned to jobs.

Essential Functions:

● Supervise cleaning projects to ensure meeting customer expectations

● Supervise team of cleaners including training and performance feedback

● Travel to each project location to support staff, check quality, and assist with cleaning as needed.

● Use industry software to manage projects including documentations

● Determine and prepare materials, equipment, and resources per job

● Schedule and re-schedule work with cleaning technicians and customers

● Respond promptly and accurately to questions from cleaning technicians as their point of contact

● Conduct onsite inspections of projects to verify status of assigned work

● Provide feedback on inspections directly to those completing the work at the time of the observation

● Daily review of all ongoing projects and report on progress with Department Manager

● Coordinate with Department Manager regularly scheduled contact with customers to communicate progress and confirm satisfaction

● Respond promptly and with empathy as the point of contact for customers

● Complete cleaning task as part of the team as needed

● Follow and enforce all safety standards

Additional Expectations:

● Demonstrate organizational skills with attention to detail

● Demonstrate a high degree of accuracy of work

● Coordinate several projects simultaneously

● Respond effectively to sudden changes. Apply flexibility and the ability to adjust quickly.

● Move from one task to another without a loss of efficiency

● Communicate feedback and direction effectively and professionally with cleaning technicians

● Communicate with a positive and empathic approach to customer interactions

● Work independently and exhibit strong problem-solving, decision making, and judgement skills

● Identify opportunities for improvement

● Cross-train as requested to develop and broaden skill set

● Apply personal ethics, honesty, initiative, flexibility, and responsibility in carrying out the functions of this position

● Actively follow and support the Mission of Intek, its policies and procedures

● Perform other duties as assigned

Experience and Education:

● Minimum of 2 years of experience in cleaning or restoration field -- required

● Valid driver’s license and satisfactory driving record -- required

● Ability to pass a background check -- required

● Minimum of 2 years of supervisory or project management experience -- preferred

● Bachelor’s Degree in General Management or Project Management -- preferred

Physical Demands

● Ability to work an 8am-5pm M-F shift

● Ability to occasionally bend, climb or balance, kneel, stoop, walk, or push and pull objects

● Ability to lift up to 25lbs, and occasionally 100lbs, to perform job functions

● Ability to work in a variety of environments, conditions, and temperatures including both in the office and in the field