Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their health and wealth so they can be ready for the good days ahead. Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit IntegrityMarketing.com. IT System Analyst will utilize data and technology to solve real customer problems in ways that meet the needs of the business. You will work with key stakeholders and partners to understand, map and solve problems with data enabling the right things for our customers that delivers value to our business. Translate business needs into technical requirements and solutions. Essential Job Functions, other duties assigned Serve as the first point of contact for new and existing Registered Representatives/Advisors seeking ongoing technical assistance over the phone or email, walking customers through the problem-solving process. Provides technical support, troubleshoots and resolves urgent technical issues and responds to help requests via phone and email. Identifies and escalates complex issues appropriately. Serve as the first point of contact to set up system access for new Registered Representatives/Advisors and employees. Serve as the first point of contact for new and existing Registered Representatives/Advisors seeking ongoing technical assistance over the phone or email, walking customers through the problem-solving process Performs remote troubleshooting through diagnostic techniques and pertinent questions. Determines the best solution based on the issue and details provided by customers Create and submit logs to management timely. Assist in managing a product backlog of support, enhancements, and project work; confirm alignment of priorities with business partners. Experience and Education 2-3 years of experience in IT related fields Associate’s Degree in Computer Science, Information Systems, or equivalent combination of education and experience. Will be required to register and fingerprint with FINRA Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. Integrity Marketing Group, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity Marketing Group, LLC will provide reasonable accommodations for qualified individuals with disabilities Brokers International and our subsidiary organizations, Brokers Financial and Brokers International Mountain States work to empower financial professionals across the country with innovative solutions, support, technology, and marketing assistance so they can help more Americans effectively prepare for retirement. By joining our team, you’ll have the opportunity to work for one of the country’s largest and most experienced insurance marketing organizations, enabling you to positively impact thousands of financial professionals and their businesses.