JOB DESCRIPTION

Infrastructure and Operations (I&O) manages the Information Technology Services (ITS) data centers and provides around-the-clock support for ITSbusiness computing activities. The primary purpose of this position is to monitor, diagnose, and manage problems within our central network, as well as to provide a central strategic / tactical coordination facility for customers throughout the University as needed. The goal is to detect Network and Security problems before they impact the campus, and when necessary, limit their impact by taking immediate action. Position requirements include using the Operations Center as a centralized source for coordination of incidents that impact the campus. Position facilitates coordination and communication during critical unplanned outages with the service providers, ITSCommunications & Digital Services, and the office of the CIO. This position uses proprietary software to disable compromised user accounts to prevent the spread of malware and spam. In most cases, due to coverage requirements, the Operations Center Analyst must perform the above listed duties with limited additional staff, and with minimal supervision.