Front Office/TMS Technician Job Description

• Our Medical Office Receptionist/TMS Technician will have core responsibilities in a diverse range of administrative support needs. This highly organized and customer-service minded position works internally with management and other office staff on a daily and weekly basis. Additionally, they will provide, monitor, and document TMS (Transcranial Magnetic Stimulation) treatments while maintaining a therapeutic environment and building relationships with patients. TMS is an innovative new treatment for depression!

Front Office/TMS Technician Salary and Benefits

• Starting salary of $14/hour
• Health Insurance premiums are shared by IBH
• Dental Insurance
• Vision Insurance
• Contribution Model 401K
• Long- and Short-Term Disability provided
• Life insurance provided
• Paid Time Off
• 7 Holidays

Front Office/TMS Technician Responsibilities:

• Greeting patients
• Answering the phone
• Scheduling patient follow up appointments
• Verifying insurance
• Generating invoices for patient visits
• Follow up on issues such as prescription refills, appointment reminders, documentation, etc.
• Administer TMS treatments according to specific physician protocols.
• Set up the TMS medical device and monitor all aspects of the treatment sessions for patient comfort and treatment accuracy.
• Troubleshoot and resolve issues with patient comfort, coil contact, and TMS system setup throughout treatment.
• Provide excellent patient care and treat patients with compassion while developing trust and rapport.
• Provide support, reflective listening and compassion to patients struggling with depression and/or anxiety. Coach patients during treatments using positive reinforcement to ensure optimal results are received.
• Monitor patients during treatments for abnormal reactions, reporting such to Clinic Manager.
• Maintain accurate patient medical records and physical charts; all charting to be completed by end of day.
• Performs other related duties as needed.

Front Office/TMS Technician Position Requirements

• High School Diploma or equivalent required; Associates or Bachelors degree in a medical/health related field preferred;
• Successful completion of TMS Certification within the initial employment period required.
• 1-2 years’ experience working in a medical or behavioral health office required; prior experience with TMS preferred.
• Ability and willingness to work with patients suffering from anxiety and depression while maintaining a professional demeanor and appearance.
• Excellent communication skills (verbal and written) and the ability and willingness to work collaboratively as a team member are required.
• Ability to read, understand and apply practice standards, technical procedures and other standards and regulations.
• Proficiency with EMRs and Microsoft Office products

About IBH

Integrated Behavioral Health (IBH) is a thriving independent practice of over 90 healthcare providers covering 7 hospitals, 9 outpatient clinics, and nearly 200 long-term care facilities across Southern Tennessee and Alabama. Our providers are known for their professionalism and commitment to the provision of high-quality care.

Job Type: Full-time

Pay: $14.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Private practice

Medical specialties:

• Psychiatry

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Medical Terminology: 2 years (Required)
• Electronic medical records: 2 years (Required)

Ability to Relocate:

• Madison, AL 35758: Relocate before starting work (Required)

Work Location: In person