8 Customer Service Associate (FT) Jobs in Fairfield, NJ
integralstaff.net is Hiring a Customer Service Associate (FT) Near Fairfield, NJ
- Addresses all customer inquiries in a timely and professional manner, including but not limited to requests for information, sales order confirmations, sales order status, expedite requests, acknowledgments, periodic reports, complaints, returns, and customer-owned inventory tracking.
- Utilizes customer portals for sales order confirmations, changes, shipping notices, etc. as required.
- Acts as Voice of the Customer, by working closely with Planning, Production, Procurement, Quality Control, Quality Assurance, and Warehouse to drive organization to ensure customer shipments are completed on time and customer expectations are met.
- Coordinates materials and addresses inquiries and special requests from Specialty Intermediate (SI) customers.
- Handles stability billing as well as month-end billing for technical transfer activities and other project work.
- Chairs regular client meetings/conference calls.
- Prepares both internal and external order fulfillment status reports on a regular basis, maintaining change notices, scheduling changes, partial shipments, etc.
- Responsible for monthly reporting of metrics and key performance indicators (KPIs), such as OTIF (On Time in Full), forecast accuracy, and API consumption, as well as any ad hoc requests.
- Assures Manufacturing Supply Agreements (MSAs) terms and conditions are adhered to.
- Actively participates in annual and periodic inventories.
- May substitute for supervisor or other team members or perform other non-routine projects as assigned.
- Bachelor’s degree
- 3 years experience in Supply Chain or Customer Service Operations
- Experience working with Enterprise Information Systems (SAP) and Key Performance Indicator (KPI) metrics
- Excellent reading, writing and verbal skills
- Above average Math skills
- Excellent team player, strong complaint resolution skills, strong negotiation skills
- Proficient in Word, Excel, PowerPoint and SAP
- Strong attention to detail
Job Summary
Full Time
$43k-54k (estimate)
10/27/2023
05/23/2024
The following is the career advancement route for Customer Service Associate (FT) positions, which can be used as a reference in future career path planning. As a Customer Service Associate (FT), it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Associate (FT). You can explore the career advancement for a Customer Service Associate (FT) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Associate job description and responsibilities
A strong associate will be able to quickly understand the customer’s problem and propose the best solution.
12/12/2021: Springfield, MA
Ability to professionally attend to the needs of customers.
02/25/2022: Rock Hill, SC
Apply for part-time Customer Service Associate roles and experience their spirit of community.
01/20/2022: Gary, IN
Assist customers with and complete all necessary phases of activity registration, facility booking, membership sales and point of sale transactions.
02/02/2022: Moline, IL
Assist customers with facility rentals and process application permits according to District, department and General Use Ordinance procedures.
02/13/2022: Gastonia, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Associate jobs
Best Colleges to Study Client Service Associate.
12/14/2021: Sumter, SC
Ensure all customer problems are resolved quickly to the satisfaction of the customer.
12/17/2021: Altoona, PA
Ensure confidentiality of customer data and careful handling of documents media packages.
12/28/2021: Augusta, GA
Follow standard operating procedures and adhering to legal hr safety customer service and security policies procedures.
02/15/2022: New Brunswick, NJ
Measure and analyze customer feedback.
02/21/2022: Dothan, AL
Step 3: View the best colleges and universities for Customer Service Associate.
Similar Jobs
Popular Articles
