Call center or Service experience strongly preferred, please ensure that all submitted candidates are 100% comfortable with phone work

Required Qualifications

• Strong communication skills both verbal and written
• Ability to multi-task, and work independently in a fast-paced environment
• Ability to leverage different technology systems.
• Ability to have difficult conversations
• Ability to explain complex information effectively
• Financial services background

Preferred Qualifications

• Strong learning agility
• Contact Center Experience
• Accounting Experience as it relates to profit and loss statements (non-CPA)

Department Summary

Compensation and Expense Service is responsible for assisting our branch offices in understanding the concepts behind how they are compensated through incoming calls and written requests from branch associates.

These contacts cover a wide variety of topics including explaining and troubleshooting Commissions, Bonus, Payroll, and Expenses.

Responsibility Summary / Job Description

• Responsible as a phone service representative, spending a great deal of time answering phone calls.
• Work in partnership with team members to provide support as needed
• Provide branch associates with information, friendly support and reliable solutions
• Respond to branch associates while meeting call quality and efficiency expectations.
• Participate in monthly department meetings and periodic training sessions

Project Details

• Opportunity to educate callers on changes to cost sharing policy
• Resolve issues related to policy changes
• Fast-paced environment

Team Details

Department of 30 people including service specialists, contractors, technical specialists and leaders.

Benefits (employee contribution) :

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Last updated : 2024-04-27