Branch Coordinator

Wayland, MI

$21

M-F 7 AM 3 : 30 PM

ABOUT THE JOB :

The Branch Coordinator (BC) is responsible for managing office duties & procedures to create and maintain an efficient branch work environment : organizational effectiveness, communication, and safety.

WHAT YOU'LL BE DOING :

Environment, Health & Safety

Comply with Environmental Health & Safety Policies

Customer Service

Greet and assist visitors. Direct vendors and suppliers for deliveries or retrievals.

Manage inbound calls and branch notifications to communication procedures, guidelines, and policies.

Collaborate effectively with the Collections team to proactively resolve customer concerns or disputes to satisfactory resolution.

Oversee the end-to-end Customer Service process, ensuring exceptional service delivery.

Facilitate efficient Delivery and Return processes to ensure seamless operations.

Utilize Net Promoter Score (NPS) feedback to identify and drive process improvement.

Office Operations

Manage Location Accounts Payable process to include :

Investigate invoices that do not match POs and reconcile discrepancies.

Manage local service contracts, blanket POs, etc.

Prepare required PO reporting and documentation consistent with policy.

Issue and receive POs within standard response times.

Manage Location Month-End Close processes to include :

Reconciliation of delivery and installation (D&I) reports,

Risk management reporting (accidents, OSHA, DOT, etc.)

Fleet inventory reconciliation.

General office / facilities / administrative duties to include :

Ordering / receipt / inventory of office supplies

Facilitating IT Help Desk assistance for branch employees as required.

Receiving and distributing incoming mail and / or deliverables.

Facilitating location employee timeclock use and reporting

Collaborating with HR and Managers in onboarding new hires.

Other duties as assigned.

Inventory & Material Coordination (as applicable)

Generating POs for requested Parts / shop materials, placing orders, processing POs upon receipt.

Assisting in branch inventories.

Manage Value Added Products & Services (VAPS) inventory including substitutions and backordered items.

EDUCATION AND QUALIFICATIONS :

Requirements

High school diploma or GED

3 or more years applicable experience

MS Office (Excel / Word / Outlook) proficiency

Experience working effectively with customers and vendors by phone, email, Zoom, etc.

Strong service orientation, active listening,

Excellent oral / written communication skills

Vendor negotiation experience (price, timing, etc.)

Ability to follow direction and meet deadlines in a fast-paced environment

Experience applying creativity to problem-solving for positive outcomes

Experience building sustainable relationships and trust with vendors through open, proactive communication

Ability to effectively manage multiple, changing priorities in a fast-paced environment

Occasional travel may be required.

Preferred

College Degree

Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams / Zoom or Smartsheets.

Benefits (employee contribution) :

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.#IND24

Last updated : 2024-03-27