Responsible for the strategic coordination and execution of client marketing, servicing, risk management and/or sales activities, following established industry and company guidelines and meeting all performance requirements regarding production, quality and ensuring that no liability associated with errors and omissions occur. Primarily responsible for managing a book of business and increasing account retention, and capable of resolving the most complex customer service problems, showing the ability for critical thinking in taking the next step in the best interest of the client, carrier partner, and IOA. May also be responsible for significant account expansion and cross-selling, while others are principally focused on client retention. Actively seeks to grow IOA business, including identifying and acting on sales opportunities, and a resource to our account on the insurance brokerage business and assigned client’s needs.

• Maintain a high degree of technical competence and industry/market expertise
• Exercise discretion and independent judgment to ensure beneficial outcomes for clients and IOA
• Effectively manage assigned client relationships as a representative of IOA, including conducting one-on-one client meetings, preparing and presenting periodic account summaries, recommending coverages and policy changes and negotiating/closing new business and renewals
• Serve as an information/communication conduit between Account Team when applicable
• Assist in directing day-to-day activities and workflow assigned to their team that are performed on assigned book of business which include delegation and prioritization of assignment/task, communication on performance expectations, and monitoring execution to ensure performance requirements and timelines are met
• Direct day-to-day activities and workflow of the New Business Coordinator including making work assignments, delegating tasks, communicating performance expectations, monitoring execution to ensure performance requirements are met, and recommending corrective actions when needed
• Regularly interact with clients in a professional and timely manner – this could include on-site client visits to promote customer understanding of policies, generate retention and cross-sell additional products
• Manage and execute of a variety of customer service, account management, risk management, and value-added service including, but not limited to, account activity, client advocacy, policy administration, and insurance placement, claims administration, claims advocacy; coverage/loss analysis, risk analysis, contract review for insurability; billing activity, review policy forms/endorsements/ audits, identify errors and facilitate corrective actions and cancellation/ reinstatements
• Manage policy expirations for existing clients and works proactively to ensure appropriate steps are taken to facilitate renewals and ensures all new and renewal insurance policies are bound, billed and issued accurately and delivered to the Client/Insured within the required timeframe
• Manage new business and policy renewal process independently or in conjunction with their Senior Account Associate including but not limited to:
  • Responsible for the sales of new business referrals
  • Conducting client research and gathering complete underwriting information
  • Conducting a loss run analysis
  • Preparing complete and accurate submissions including Accords and/or supplemental form; send out to the market and / or perform online rating as required
  • Evaluating and negotiating coverages and pricing
  • Presenting proposals
  • Customizes insurance program to suit individual customers, often covering a variety of risks.
  • Quote and binding coverage and complying with any subjectivity as required by the carrier, Surplus
  • Lines Association and/or IOA
  • Invoicing and executing premium finance agreement when applicable
  • Diligently follow up for Policy Issuance
  • Review all policies, identifying any discrepancies and ensuring that all necessary changes are submitted to and issued by the carrier
  • Maintaining accurate and complete policy/transaction detail, schedules/summaries of insurance
  • Maintains agency management system, other agency supported systems and carrier/vendor online platforms, ensuring all data entered is complete, clearly presented and well documented, accurate, and up-to-date
• Monitor and maintains activity/suspense, taking necessary action to ensure completion within the required time frame
• Maintain a high degree of technical competence and industry/market expertise
• Data entry and maintain agency management system, other agency supported systems and carrier/vendor online platforms, ensuring all data entered is complete, clearly presented and well documented, accurate, and up-to-date
• Deliver excellent service at all times, including proactively anticipating needs, maintaining frequent and professional communication, and responding quickly to service requests
• Continually stay abreast of all company policies and procedures to ensure proper knowledge, execution, and compliance of standard operating procedures
• Continually seek to improve individual and team performance, including identifying, communicating, and adopting best practices
• Live and champion IOA core values at all times, demonstrating the highest level of personal character, integrity, and servant leadership
• Actively promote IOA culture and a positive work environment at all times
• Will be required to maintain Continuing Education credits to maintain an active status level of insurance licensure.
• Regular and consistent attendance is expected and a necessary component to the job
• Perform other duties as assigned

 High School Diploma (or equivalent)

• Competitive salaries and bonus earning potential
• Great benefits, including company paid health insurance
• Paid time off for holidays, vacations, and sick time
• 401K with an employer match
• Participation in our employee stock plan
• Opportunities for professional growth and career progression
• A culture that emphasizes respect for every individual
• Company commitment to work/family life balance and community service
• Teammates who share your drive for excellence
• Knowing every day you are helping our clients protect their families and businesses

• If you want to feel the significance of knowing your efforts have been both recognized, appreciated and rewarded, then IOA is right for you.
• If you want to feel valued and have a real influence towards the continued success of your organization, then IOA is right for you.
• If you want to feel the peace of knowing that you’ve made the best decision of your professional life, then IOA is right for you.