Description

InstroTek, Inc is currently seeking a full-time Service Admin in our Concord, CA office. This role will have an office and warehouse focus. We are a rapidly growing company based in the Research Triangle Park, NC area with offices in Michigan, Nevada, California, Colorado, Pennsylvania, and Texas. 

InstroTek is the leader in products and technology innovation for the construction material testing industry. InstroTek equipment is used for accurately and reliably measuring and testing materials around the world. At InstroTek, we value teamwork, diversity, and innovation while offering continuous training, competitive compensation & benefits, and exceptional growth potential.

You Will:

• Prepare and process all types of documents and transactions required for daily office operations
• Evaluate Sales Orders and determine parts, components, assemblies and/ or equipment to be shipped to our customers is correct, complete, and meets the quality standards set forth by management
• Answer sales related phone calls and process sales orders
• Complete miscellaneous office administrative tasks
• Provide customer service in any capacity needed to ensure customer satisfaction
• Interface with customers to ensure that any issues, arising in regard to a sale, is resolved
• Compare items to be shipped against Sales Orders and Packing slips to ensure that addresses, contacts, customer requests, shipping method, and quantities are correct
• Pull, package and ship product from inventory as needed
• Receives parts, materials, and supplies into inventory
• Assist in the packaging of parts, components, equipment and machinery in appropriate packaging to ensure safe, un-damaged, timely delivery
• Purchase parts, components, and materials used in daily production operations
• Prepare shipments using FedEx / UPS shipping software

Requirements

You Should Have:

• Attention to detail / proof reading ability
• Ability to prepare routine administrative paperwork
• The capability to articulate information and product details during telephone conversations.
• Punctuality and Time Management skills
• Capacity to multi-task
• Working knowledge of MS WORD, EXCEL, OUTLOOK, QuickBooks, and/or FEDEX / UPS shipping software is preferred
• Ability to receive, track, and distribute materials, supplies, and equipment
• Ability to read, sort, check, count, and verify numbers
• Knowledge of postal or commercial shipping methods and procedures
• Ability to safely and properly use / operate various shipping, receiving and warehouse equipment
• Ability to use common hand tools for assembly and / or repair operations
• Ability to understand and follow written and verbal assembly and process procedures

Your Background Should Include:

• Education: High School Diploma
• Experience: 1-3 of Administration working in an office/warehouse environment
• Organized and motivated
• Ability to read, write and understand the English language
• Ability to follow written and oral instruction
• Ability to Add, Subtract, and perform basic mathematical functions

Physical Demands:

• Ability to lift up to 35 lbs as needed
• Ability to perform required job duties while standing
• Ability to physically move throughout a full range of motion while lifting up to 35 lbs