Patient Services Representative Job Summary

Assists with the front desk responsibilities of the podiatry practice part-time (2 days weekly, Monday and Thursday) for our office in Mint Hill, located in the Mint Hill hospital location.

Essential Functions (May perform part or all of the following)

• Greets and registers patients.
• Verifies insurance and demographic information. 
• Checks patients in and/or out and makes appointments as indicated.
• Collects co-pays and patient payments.
• Answers phones.
• Monitors and resolves registration errors.
• Completes referrals and authorizations as needed.
• Responsible for tidiness of front office and waiting area.
• Demonstrates working knowledge of E.M.R. (eCW) system.
• Surgery Scheduling

Education, Experience and Certifications
High School Diploma or GED required. Computer experience required. Customer Service experience required. Understanding of medical insurance required. Experience with Medical Records Software and practice management software preferred. Front desk medical practice experience required. Must have a working understanding of OSHA & HIPAA compliance. Bilingual is a plus. 

Physical Requirements
Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Reports to: Office Manager and/or Physician