Description

Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: Patient Services Coordinator to assist with front desk and administrative support for a busy, adult behavioral health clinic.

Work where every moment matters.
Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.
The Institute of Living, one of the first mental health centers in the U.S., remains one of America's leading not-for-profit centers for patient care, research and education in the fields of behavioral, psychiatric and addiction disorder. Through our dedicated, experienced and skilled clinicians, we provide patients and their families with the highest quality of personalized care. Programs are offered for children, adolescents and adults struggling with mental illness as well as offering services specializing in Anxiety, Eating Disorders, and Geriatric Services.

Job Summary

This position ensures patients have been cleared for specialty services office visits. Point person for all hospitals, department and other health care facilities pertaining to questions/concerns on all provider orders/ referrals. Provides support to clinical staff in order to facilitate the administrative components of clinical referrals for various services. Acts as a liaison between hospital, physicians, health plans, vendors and patients, or other referral services. Manages all outgoing referrals to appropriate agencies to assist the client in achieving the goals and objectives identified in their Care Plan.

Job Responsibilities

• Provides support to clinical staff in order to facilitate the administrative components of delegating appropriate referrals to the appropriate team.
• Reaches out to patients to establish care.
• Verifies and updates insurance coverage.
• Enters referrals and documents communications, actions and other pertinent data.
• Communicates with the other team members and referral teams.
• Exhibits caring and helpful interactions with patients.
• Has the ability to multitask and exhibits attention to detail.
• Provides exceptional and professional service to ensure efficiency that promotes a positive experience.
• Pleasantly greets and registers arriving patients. Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency.
• Schedules patient appointments in EPIC for the department.
• Sends patient communication.
• Exhibits sensitivity towards the mental health population.
• Has the ability to work well under pressure.

Qualifications

• High school diploma or GED
• Must be bilingual (English and Spanish)
• Well versed in computer skills, such as EPIC, Microsoft Office, Excel, and Word
• Minimum of one year experience in a customer service office setting
• Knowledge of medical terminology preferred
• Excellent communication skills

We take great care of careers.

As a Hartford Healthcare entity, The Hartford Hospital Institute of Living provides eligible employees with an extensive benefits package and all the benefits of working in a thriving centrally located urban community:

• Medical and dental benefits
• 401(k) plan with employer match
• Generous paid time off with accrual starting on the date of hire
• Additional voluntary benefits as well as employee discount programs
• Located on the Institute of Living's historic park-like grounds designed by Frederick Law Ohlmsted

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.