Job Description

Custom Door & Gate is a reputable and well-established garage door industry company specializing in installation, repair, and maintenance services. We are currently seeking a skilled and experienced Garage Door Technician to join our team. As a Garage Door Technician, you will be responsible for providing exceptional service to our residential and commercial customers, ensuring the proper installation, repair, and maintenance of garage doors and related systems. In return, we offer high earning potential and advancement in multiple areas of our company.

Responsibilities:

• Install, repair, and maintain a variety of residential and commercial garage doors and related components, including springs, cables, rollers, tracks, openers, and safety sensors.
• Conduct inspections to assess existing garage door conditions and recommend appropriate repair or replacement options.
• Troubleshoot and diagnose issues with garage door systems and provide effective solutions.
• Perform routine maintenance tasks, such as lubrication, adjustments, and alignment, to ensure optimal performance and longevity of garage doors.
• Provide excellent customer service, addressing customer inquiries, concerns, and requests professionally and on time.
• Collaborate with team members to ensure efficient and smooth workflow, especially during busy periods or complex projects.
• Adhere to safety guidelines and protocols to ensure a safe working environment for yourself and others.
• Keep accurate records of work performed, materials used, and customer interactions.

Required Qualifications:

• High school diploma or equivalent.
• Minimum of 2 years of experience as a Garage Door Technician or in a related field.
• Strong knowledge of various garage door models, components, and systems.
• Proficiency in troubleshooting and repairing garage door systems.
• Ability to effectively use hand and power tools specific to the garage door industry.
• Excellent customer service skills and ability to communicate technical information to non-technical customers.
• Strong problem-solving and decision-making abilities.
• Valid driver's license with a clean driving record.
• Physical ability to lift heavy objects and work in various weather conditions.

Physical demands: Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. You must be able to lift light to moderate weight and sit for extended periods to complete your computer job.

Benefits:

• Medical, dental, and vision coverage
• Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance)
• Company Paid Life Insurance
• 401(K) (Pre-Tax and Post-Tax) Roth 401(k) with company matching
• Longevity Stock Program
• IBP Foundation
• Scholarship opportunities
• Employee financial assistance Program
• Paid vacation and holidays
• Opportunities for growth and advancement

Custom Door & Gate is part of the Installed Building Products (IBP) family of companies. Over the past 20 years, we have served Raleigh, Greenville, Greensboro, and Fayetteville, North Carolina with a wide selection of residential garage doors, commercial rolling steel doors, operators, and gate systems. Aside from "A Garage Door You'll Adore," we promise an excellent buying experience, installation, and outstanding after-sales service. Our people are the key to our success, and we strive to meet your expectations at every step of the process. Become a part of the Custom Door & Gate team and take your career to the next level.

EEO Statement