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IT Customer Technical Specialist

INSPYR Solutions

Silver Spring, MD | Full Time

$65k-87k (estimate)

3 Weeks Ago

IT Customer Technical Specialist

INSPYR Solutions Silver Spring, MD

$65k-87k (estimate)

Full Time 3 Weeks Ago

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INSPYR Solutions is Hiring an IT Customer Technical Specialist Near Silver Spring, MD

Job Details

Title: IT Technical Specialist Location: Silver Springs, MD
Duration: 6 Month ContractCompensation: $30-35/HRWork Requirements: , Holders or Authorized to Work in the U.S.
Opportunity for an onsite Network Operations Center Technician to monitor and enterprise environment consisting of 5,000 plus network devices, over 6,000 servers and 100's of applications.
The mission of this group is to provide 24x7x365 operational and administrative support for the client and to manage all incoming and outgoing support requests related to the network and business infrastructure while working with internal and external customers and teams to drive and coordinate issues to resolution within defined SLAs. Provide support with shift (3 varying shifts) based work, providing 24x7x365 coverage and support the client location. Monitor systems, applications including high and low level network wide performance monitoring, investigate, troubleshoot, and triage production and non-production software, applications, services and network issues.
Skillset / Experience:

Cisco networking skills
1-3 years of NOC experience
SolarWinds monitoring experience
ServiceNow or other ticketing systems
Ability to concurrently manage multiple tasks
Strong troubleshooting skills

Desired experience:

Cisco CCNA
CompTIA
Knowledge of network technologies, connectivity, protocols, and security

The shifts are Sunday - Wednesday 6am-2pm, 12pm-10pm, and 10pm-6am and Wednesday - Saturday 6am-2pm, 12pm-10pm, and 10pm-6am.

Qualities: strong communicator - both written and verbal, proactive, takes initiative to find opportunities to make an impact, active contributor in meetings, natural leader, builds strong relationships, earns respect from colleagues

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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