Title : Service Portfolio Process Custodian

Industry : Entertainment

Location : Remote

Duration : 9 Months

Compensation : $50-$55 / hr

Work Requirments : US Citizen, GC Holders or Authorized to Work in the U.S.

Description / Comment :

Service Portfolio Process Custodian will work closely with the Service Portfolio Process Manager & Project / Program Team to drive adoption of new Service Portfolio Management product and process as well as support the detailed data transformation inclusive of Service Portfolio, Services, Offerings and relationships to Application Services and Infrastructure.)

Functions include : Operate & manage steady state, day-to-day needs including monitoring and enforcement of data and process compliance, responding to new requests for process / data support, providing reporting assistance, education / training, assisting with Service Definition, assisting with associating Offerings with Configuration Items, and establishment of Dynamic CI Groups.

The Process Custodian will interact with Service Portfolio Practitioners and related process Stakeholders to help the organization mature into the use of Service Portfolio Management best practices.

DUTIES & RESPONSIBILITIES

Operate and manage steady state, day-to-day needs including :

Monitor and enforce data and process compliance

Respond to new requests for process / data support

Provide reporting assistance

Provide education and training as needed

Assist with process refinements

Identify continuous improvement opportunities Proactively identifies issues (data or process) and ensures that appropriate action is taken to resolve issues

Assist in operationalizing Service Portfolio Management

Coordinates with related process Stakeholders to establish data and process compliance metrics reporting needed for process compliance governance

Prepare supporting documentation

Partner with Service Portfolio Practitioners to educate and provide Service Portfolio guidance as well as assisting with Data Transformation (data evaluation, curation and maintenance) including;

Service Definition

Associating Offerings with Configuration Items

Establishment of Dynamic CI Groups

Partner with Service Portfolio Stakeholders to ensure Service Portfolio meets related process needs

Partner across project / programs to ensure interdependencies between programs is accounted for

Support project management activities required to track progress

Tracking data transformation progress

Identifying data transformation dependencies

Consults with, and advises process manager regarding issues, actions and any obstacles to completing assigned activities

Confidently and effectively communicates with managers, team members, stakeholders, and business partners

Basic Qualification :

Minimum of 5 years Service Portfolio Management experience

Minimum of 5 years business and data analysis experience

Knowledge of ServiceNow Service Portfolio Management, Query Builder and Reporting products

Familiarity with ServiceNow Common Services Data Model (CSDM)

Must have proven experience managing priorities, and tasks across multiple projects and teams while adhering to deadlines and maintaining high quality

Advanced knowledge of MS Excel - ability to perform VLOOKUP's, pivot tables, and other Excel formulas to design models and reports

Excellent interpersonal, organizational, communication, and time management skills; with the ability to effectively communicate with executive leadership

Strong partnering, influencing, and interpersonal skills, including verbal, written, active listening, and communication;

high attention to detail; demonstrated ability to influence partners and key business decisions

Act as an agent of change and partner with clients to understand pain points and champion process improvements

Demonstrate strong analytical and problem-solving skills to achieve business results

Preferred Qualifications :

Experience working for a large company and within a matrix organization

Experience supporting technology organizations using agile practices

Experience with Smartsheets

Industry experience preferred

Required Education :

BS or equivalent experience

Qualified candidates please apply to this posting; you may also send your updated resume to Enoch Yoon (url removed) for further review.

Our benefits package includes :

Comprehensive medical benefits

Competitive pay, 401(k)

Retirement plan

and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our client’s business objectives and cultural needs.

Our solutions are tailored to each client and include a wide variety of professional services, projects, and talent solutions.

By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities.

Learn more about us at (url removed).

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Last updated : 2024-03-25