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PURPOSE OF POSITION:
A CSR represents the Department of Consumer Affairs (DCA) in responding to a wide variety of public inquiries regarding all aspects of the Professional Licensing. A CSR must at all times maintain a positive image of DCA while disseminating through, complex, and accurate information in a professional manner.
Duties include responding to customer inquiries utilizing knowledge learned and available systems, applying independent judgment, and making independent decisions concerning established processes, the appropriateness or confidentiality of information to be processed and the actions to be taken in line with the policies and procedures of DCA, the State of NJ, and InspiriTec. The position requires the performance of decision-making activities as a result of sometimes unpredictable and random customer inquiries requiring choices between a variety of procedures.
A CSR must be able to actively listen, ask probing questions, and communicate in clear and understandable terms. A CSR must determine the customer’s desired product or service and provide thorough direction and appropriate information even when that desired product or service has not been specifically communicated by the customer’s inquiry.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Duties and responsibilities of a Customer Service Representative include, but are not limited to:
A. Respond to customer inquiries/requests
B. Provide professional assistance at all times
C. General Care Center responsibilities
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
WORKING CONDITIONS
EOE/Disability/Veterans
Full Time
Education & Training Services
$40k-50k (estimate)
02/14/2023
08/07/2024
inspiritec.org
PHILADELPHIA, PA
100 - 200
2000
JOHN F CONNOLLY JR
$10M - $50M
Education & Training Services
InspiriTec exists to enable people with disabilities and other disadvantages to gain skills and a job in Information Technology (IT) professions. In support of the mission, InspiriTec operates its own commercial IT firm which provides core technology and resources back into training programs, and which often serves as a competitive and supportive work environment for graduates. This entrepreneurial approach to operating a charitable organization ensures that InspiriTec practices what it teaches. In employing people with disabilities as programmers, network engineers, customer service represent...atives, and project managers, InspiriTec provides Call Center Services, software development, web page design and development, and network integration services.
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The job skills required for CSR include CSR, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a CSR. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CSR. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CSR positions, which can be used as a reference in future career path planning. As a CSR, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CSR. You can explore the career advancement for a CSR below and select your interested title to get hiring information.
If you are interested in becoming a CSR, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a CSR for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on CSR job description and responsibilities
Releasing of CSR report on an annual basis.
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CSR must develop coherent CSR strategies, with activities typically divided among three theaters of practice.
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Promoting the uptake of CSR amongst SMEs requires approaches that fit the respective needs and capacities of these businesses, and do not adversely affect their economic viability.
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Monitor the Contemporary Environment and Seize Opportunities.
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Develop Custumer Service Representative guidelines and criteria.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on CSR jobs
Custumer Service Representative creates an atmosphere of goodwill that offers protection against negative events, e.g., public disputes and corporate scandals.
02/17/2022: Columbia, SC
CSR and HR teams are working closely together to develop exciting offers for employees which make a huge contribution to local communities.
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CSR Ratings give the perceived perfomance on an absolute 0-100 scale.
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CSR provides cards for site visitors, apprentices, skilled operatives and craftsmen.
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All candidates are required to complete the CSR 1 Day Health & Safety Training.
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Step 3: View the best colleges and universities for CSR.