The Manufacturing Operations Manager has responsibility for between 25 and 30 highly complex Central Manufacturing Locations (CML’s). These CML’s are responsible for supplying donuts to Dunkin’ restaurants within the position’s respectful region. The Manufacturing Operations Manager role is to uphold the standards and reputation of the brand while enhancing operational excellence and franchisee profitability. The incumbent will create growth opportunities through effective business planning, continual evaluation, and coaching, and build effective relationships through mutual trust and respect. They will also lead all operations related aspects of the new CML opening process starting with the project kickoff through post opening assessment. They will use operational assessment tools to evaluate and assist franchisees in maintaining Dunkin' standards to improve the guest experience and profitability. This individual acts as a coach and manufacturing leader throughout their
assigned portfolio of CML’s.
This role will operate Remotely out of Chicago, IL.

RESPONSIBILITIES

• Driven passion for quality donuts and bakery products including the manufacturing process and assessment process for improvement
• Key liaison with field team members creating a positive environment for all feedback regarding quality, availability, creativity, process, and franchisee relationships through active connections with their local field operations team
• Advises the franchisees in the implementation and execution of Dunkin' tools, processes, and systems
• Ensures operating systems and training discipline are in place within each facility
• Conducts operational and food safety audits while collecting facility data
• Evaluates business economics such as the cost per dozen through use of the Standard Cost Model, identifies roadblocks to controlling production costs, and takes appropriate action for solving issues
• Works with their franchisees on new product introductions and new CML openings
• Collaborates with cross-functional field employees to ensure CML strategy, tactics, and execution is aligned with Brand objectives
• Manages personal expenses, follows all policies and required procedures, and documents all franchisee interactions
• Position expected to be in production facilities 80% (4 days a week) while coaching, assessing, and supporting franchisees within their manufacturing environment
• An unmatched passion for results

EDUCATION AND EXPERIENCE QUALIFICATION

• 4-Year Degree or equivalent experience
• 5 years of manufacturing and/or restaurant/retail management experience. QSR experience a plus
• Food Safety certification such as ServSafe, AIB Food Safety Basics or equivalent
• Knowledge of donut/bakery production techniques/equipment a plus
• Ability to interdependently develop strategic and tactical plans
• Experience in solving business problems
• Problem solving skills to remove obstacles, solve problems proactively, conflict resolution, mediation, negotiation and influence
• Strong computer skills (Microsoft Excel, Word, PowerPoint, Outlook), auditing and production manufacturing software · 3rd shift work and late nights may be required on occasion

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Strong communication and interpersonal skills, with experience presenting to business partners and cross functional teams
• Problem solving and ability to work through conflict management and influence
• Ability to work in a fast-paced, team setting
• Ability to build strong peer/customer relationships and motivate others
• Physical Demands/Working Conditions: Position is 25% performed from an internal home office environment and 75% performed in a manufacturing and/or outdoor environment
• Approximately 75% travel will be required in support of the position’s responsibilities, mainly local to the portfolio

From chefs who create exciting new flavors to crew members who know exactly how you want your drink – we strive to keep our guests at their best here at Dunkin’. That’s what American runs on. Come run with us! 

Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC Drive-In restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.