Clinic Manager – West Hollywood, CA

Are you a dynamic leader with a passion for advancing medical care? Our cutting-edge outpatient clinic seeks a Clinic Manager to join our dedicated team. If you’re looking for an opportunity to make a significant impact on patient's lives and play a pivotal role in our mission to deliver world-class treatment and groundbreaking research, then we want to hear from you!

Berenson Cancer Center is one of the only outpatient medical clinics devoted to multiple myeloma cancer treatment and research. Led by world-renowned oncologist and researcher James R. Berenson, MD., Berenson Cancer Center is a pioneer in creating cutting-edge therapies for patients with myeloma and associated blood cancers. This clinic is located near Beverly Hills in the Sunset Medical Tower in West Hollywood, California.

We are looking for a Clinic Manager with keen attention to detail who can leverage their initiative and organizational abilities to ensure Dr. Berenson’s office operates at peak efficiency. As an ideal candidate, you should possess:

• Bachelor’s degree in Healthcare Management; Master's degree in Healthcare Management preferred.
• At least 3 years of experience managing an oncology clinic or similar healthcare setting.
• Strong financial management skills, including budgeting and oncology billing codes.
• Ability to bridge the gap between administrative demands and clinical needs.
• Excellent communication and customer service skills
• Ability to motivate and challenge staff.

Your responsibilities as the Clinic Manager will include:

Administrative:

• Direct clinic operations, including treatment and monitoring of patients.
• Provide for resolution of patient or staff grievances.
• Ensure medical equipment is functional and in compliance.
• Arrange for repair or replacement of any defective equipment/furniture.
• Schedule a yearly inspection of equipment
• Organize monthly clinical staff meetings along with agenda.
• Provide annual feedback to clinic employees to help them improve their performance, including goal setting for each staff member. Will be reviewed to be done 90 days after the hire date and then on an annual basis at 1 year anniversary with the organization.
• Oversee staff work schedule (regular, overtime, and PTO) so optimal use of staff for clinic-related work is accomplished while controlling costs as set by the accounting team.
• Coordinate clinic schedule with front office staff to ensure optimal care of patients.
• Create and regularly update all clinic SOPs.
• Ensure all regulatory documents related to the clinic are up to date, including those that are for Dr. Berenson
• Review and approve invoices related to clinic purchases.
• Complete pre-authorizations for insurance claims
• Other administrative duties as needed.

Pharmacy

• Communicate with the pharmacy, physicians, and accounting department regarding daily drug needs for the clinic. 
• This includes proper review of each drug ordered to avoid inability to carry out patient treatment and ensures reduction of unnecessary expenses.
• Assure that all CURES-related tasks are performed according to state regulations.

Lab

• Assist clinical laboratory director in such a way that they can maintain compliance according to CLIA, including Equipment, Supplies, and Personnel 
• Assure that transfer of blood, urine, and bone marrow specimens occurs in a timely and accurate fashion to the designated recipient.
• Coverage of laboratory specimen processing and reporting of results in the absence of the lab director
• Assess staffing needs and adjust accordingly.

Billing

• Assure that superbills are submitted to our billing team daily.
• Answer and complete issues that the billing company places on the daily escalation log.
• Attend weekly meetings with billing and accounting teams to review the clinic’s billing performance and provide input as needed to maintain AR balances low.

Research

• Oversee clinical trials-related work that is performed in the clinic.
  • Review of all new clinical trials 
    • Review of clinical trial protocol 
      • Assessment of the clinic’s capability to participate in a trial.
      • Editing deficiencies in the proposed protocol/study 
  • Determination with the Clinical Research Data Manager of staff, equipment, and supply needs to complete tasks required for the studies.
  • Ensure proper conduct of trials by clinical staff (nursing, pharmacy, lab, and physicians)
  • Monitor enrollment of patients
    • Identify potential candidates with MD.
    • Coordinate scheduling of multiple new trial patients simultaneously and at various facilities.
  • Coordinate with the Clinical Research Data Manager to communicate with CROs, pharmaceutical companies, and biotech companies. 
  • Coordinate blood and bone marrow sample transfer to internal labs.
• Manage staff to obtain approvals from insurance companies for the use of medications, imaging, and procedures related to clinical trials.
• Other management duties related to direct patient care for trial patients as needed.

We offer you:

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation of $80K - $100K annually plus bonus, depending on experience, extensive benefits package, including paid time off, medical, dental, and vision benefits, and future growth opportunities within the company. Plus, we work to maintain the best environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

We are an equal-opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.