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Insight
Chicago, IL | Full Time
$34k-44k (estimate)
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Insight
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Concierge Coordinator
Insight Chicago, IL
$34k-44k (estimate)
Full Time | Business Services 10 Months Ago
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Insight is Hiring a Concierge Coordinator Near Chicago, IL

WE ARE INSIGHT:
At Insight Hospital and Medical Center Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now!
These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.
GENERAL SUMMARY: The concierge coordinator is responsible for providing outstanding customer service to patients and visitors of the hospital. This includes connecting patients to resources, scheduling appointments, providing patients comfort, whether that's an extra blanket or listening ear.
DESCRIPTION:
Duties and Responsibilities:
  • Scheduling patients appointments with primary care and specialist physicians. Connecting patients with resources they need (Medicaid, food stamps, etc).
  • Greeting and welcoming patients with a smile and ensuring patient care satisfaction is at 99%.
  • Comforting patients by anticipating patients’ anxieties, answering patients’ questions.
  • Recording and collecting patient information for follow-up appointments.
  • Protecting patients' rights by maintaining confidentiality of personal and financial information, HIPAA compliancy.
  • Extending excellent patient care to ensure patient comfort and satisfaction.
JOB SPECIFICATIONS:
Required Knowledge, Skills and Abilities:
  • High School Diploma required.
  • Good oral/written communication skills required.
  • Ability to read work orders and/or receive verbal instructions required.
  • SMILE.
  • Excellent customer service.
Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.
Insight is an equal opportunity employer and values workplace diversity!

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$34k-44k (estimate)

POST DATE

08/10/2023

EXPIRATION DATE

06/27/2024

WEBSITE

insight.com

HEADQUARTERS

CHARLOTTE, NC

SIZE

7,500 - 15,000

FOUNDED

1988

TYPE

Public

CEO

JEFF LONGO

REVENUE

$5B - $10B

INDUSTRY

Business Services

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About Insight

Insight is a provider of computer hardware, software, cloud solutions and IT services to business, government, education and healthcare sectors.

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