Responsibilities:We’re looking for a self-motivated junior candidate that can learn and carve out a role supporting our senior IT team with core Applications for ERP, Shipping, and other related custom-built modules & portals.
This individual will primarily act as a technical liaison between the IT dept & the different business units and expected to work on tasks/priorities set by the manager including:

• Learning the various business applications at a more intermediate level. Understanding the relationships between them and workflows.
• Identifying & tracking application issues in ticketing system and probing end users to get more detail as well as validating and documenting steps to reproduce them.
• Conducting basic gap analysis when requested to find discrepancies between user requirements and system capabilities.
• Participating in User Acceptance Testing and assisting end users to collect feedback.

As a result, being a team player and the ability to work together with multiple divisions are vital to success.
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Primary Responsibilities:

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• Business Application Support: Provides daily 1st and 2nd tier support for designated applications. Monitors production systems with end users to ensure proper functioning and completion of business operations. Researches and resolves issues according to defined prioritization/severity of tickets.
• Requirements Definition and Analysis: Assists the team with collecting and documenting system requirements for projects and evaluating potential solutions.
• Business Process Improvement: Identifies opportunities for process and reporting improvement when collaborating with users; makes relevant recommendations when appropriate and tracks it in a ticket/backlog.
• System Maintenance: Participates in weekly system tasks and routines assigned by team to ensure data integrity in applications. Completes all work using established methodologies and procedures.

Qualifications / Education:

• Experience – At least 1 year of professional experience
• Education - Degree in a related IT or Business field
• Software – MS Word, Excel, Outlook
• Candidates in consideration will need to successfully pass a background test.

Skills:

• General understanding of concepts, techniques, and standards in systems analysis, as well as IT principles and practices. Eventually learn core business applications at a more advanced level to be able to provide immediate resolution.
• Must be able to work in a warehouse environment a few times a year when needed for system maintenance and training. Prior ERP or Shipping Application experience not required but a huge plus.
• Must be proactive, tech savvy and willing to learn new applications and troubleshoot issues on fly.

Salary Range: $50,000 - $65,000.

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Insight Investments, LLC is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, sexual orientation, gender identity, disability, status as a Veteran or other protected classification._*
Division: Insight Investments

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Ability to Relocate:

• Jacksonville, FL: Relocate before starting work (Required)

Work Location: In person