IT Site Support Tech - Cornerstone Building Brands

**Will be supporting 2 locations: corporate office in Cary, NC and manufacturing site out in Welcome, NC.

Addresses:

• 5020 Weston Pkwy, Cary, NC 27513
• 300 Welcome BLVD, Welcome, NC 27374

MH:

• 5 years' experience in IT Support Previous experience working with PC, network and/or telephony support
• Outstanding organizational skills with good written skills and verbal skills
• Extensive knowledge of computer hardware and common desktop software including MS Office and Windows OS
• Working knowledge of Network topologies, protocols and enterprise network equipment
• Experience troubleshooting printer issues****
• Excellent communication as this person will be occasionally supporting executive level users

D2D:

The IT Site Administrator is responsible for resolving client issues and assisting clients with their IT needs. Field Support, like the Help Desk, is the face of IT to our end users, and must demonstrate a sense of urgency, understanding, and professionalism. In addition, this role will be required to provide executive level support about 50% of the work week. This position is responsible for ensuring that end-user needs are met in a timely manner, adhering to, and delivering defined SLAs. Additionally, the IT Site Administrator is responsible for working with other IT resources within a support model capable of providing proper plant support for technology needs by ensuring manufacturing and office needs are met through a broader regional team focus. Multiple sites and business lines are to be supported by the IT Site Administrator. This role is 100% onsite in Welcome, NC AND Cary, NC (50/50 between locations per week), and will be supporting hundreds of users at these sites.

Notes:

Cary, NC is their corp office in NC and will be required to provide exec support - need to be clean-cut and presentable but also willing to work in a manufacturing environment

Also, they will for the most part be supporting one site/day. Meaning won't going into Welcome and then to Cary same day unless something crazy happens. So their drive into work will just be their normal commute into work (not expensed), if they have to travel from site to site same day, that can be expensed.

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Work Location: On the road