Day-to-Day

• Answer telephones handling multiple phone lines
• Route patient calls to appropriate area/individual
• Schedule and cancel's appointments; Schedule patients for outpatient tests and surgeries
• Prepare for day, reviews eligibility and phone reports, prepares new patient charts and/or paperwork at patient presentation
• Greet patients and visitors Informs patient of privacy policies and procedures;
• Informs patients of delay's in physician schedules
• Performs registration to ensure demographic and insurance information is accurate and complete
• Comply with department procedures and regulatory guidelines for HIPAA, Advance Beneficiary Notice, Advance Directives, and Patients Rights
• Obtain copies of insurance cards, driver's license, authorizations, and referrals; enters into system
• Collect co-payments and outstanding balances at check-in, and time of service balances and estimated balances at check-out
• Refer patients to Central Billing Office staff regarding past due balances, questions and/or resolution
• Review and comply with patient account notes and appointment Notes in system
• Confirm charges / approves claim creations in system at Check-Out; Validates and submits claims for real time adjudication; Work "Day End Review" report and designated Tier-based HOLD Claim Worklists on a daily basis
• Schedule follow-up appointments, creates appointment ticklers in system, and works associated Worklists/boxes relative to both based on assignment
• Complete referrals and pre-authorizations as required
• Create a Time of Service batch and links it to a deposit batch daily; Reconciles, balances, and closes each batch /drawer at end of day; Turns over batches to designated resource daily
• Perform clerical duties including, but not limited to processing mail, confirming appointments, sending out follow-up notices, and maintaining statistics
• Perform other duties as assigned and may be assigned to other Capital Health Medical Group Practices as needed

Desired Skills and Experience

• 1 years of MEDICAL customer service experience (front desk, patient services, etc)
• Computer knowledge and skills required, particularly Excel
• Critical thinking and multi-tasking skills required
• General knowledge and experience using EMR systems

Plusses

• Bachelor's degree or higher
• Third-party insurance knowledge
• Athena experience (EMR system)

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Healthcare setting:

• Inpatient
• Outpatient

Medical specialties:

• Internal Medicine
• Medical-Surgical
• Primary Care
• Urgent Care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location: In person