Job Description

Insight Global is looking for Installation Coordinators to join one of the largest retailers in the world. The Installation Coordinator (IC) is a tactical technical role supporting a Technology Installation Project Manager who manages technology installation for a specific geographic region within North America.

ICs are responsible for guiding onsite technicians through technical hardware installation, as well as the verification that all retail technology is online and working as expected for the store opening / re-opening.

This role is hands on in troubleshooting and resolving issues with retail technology in new, relocated, and renovated stores.

This role will interface via phone and email with construction and technology partners in the field. This role requires a high level of detail, the ability to think critically, and the ability to follow-up and drive work through to completion.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Required Skills & Experience

• 5 years of industry experience as a Field Technician working in either the retail or food & beverage industry, specifically supporting the installation, troubleshooting, and deployment of retail technology / hardware (, POS Systems).
• Ability to use business knowledge, sound judgment, and resourcefulness to design and deploy highly reliable and sustainable technology solutions
• Applies knowledge of business principles and technology practices to achieve successful outcomes in cross-functional activities
• Ability to balance multiple priorities and meet deadlines.
• Experience with ServiceNow ticketing system

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.