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Title : Desktop Support Specialist
Location : Mt. Juliet, TN 37122
Shift : Monday-Friday 8am-5pm - ONSITE
Duration : Long Term Contract - 1 year to Hire
Description :
The Desktop Delivery Analyst role is to provide on site support for PCs, peripherals and business critical office productivity software leveraged by our Destaco colleagues.
In addition, the Desktop Delivery Analyst will serve as the local technical point of contact for ticket management, PC configuration / deployment, issue escalation, and site lead for resolving on location issues identified by other technical support teams.
Knowledge & Experience
Formal Education & Certification
Personal Attributes
Work Conditions
Responsibilities
Strategy & Planning
Operational Management
Management of the IT New Hire Process
o PC Imaging, Mobile Phone, Desk Setup / Phone, Day 1 Suppoport
Application Troubleshooting
o Become a domain expert for Office Productivity Suite, Web Browsers, VPN used to support business critical applications
o Partner with Business Application Owner for patching (application & security), outage coordination, and upgrade approaches
Inventory & Project Management
o Ensure onsite PC Inventory is accurate and provide recommendations for regional stock levels by computer type
o Work with local management team to research and present cost effective technical solutions to expressed business needs
Ticket & Change Management
o Coordination of resources across multiple support teams to address end user issues and challenges
o Monitoring user feedback to identify opportunities to improve support or changes to existing process
o Active Participant in translating application needs or other changes to the IT Portfolio into desktop requirements
Last updated : 2024-05-06
Full Time
Business Services
$46k-57k (estimate)
05/08/2024
05/20/2024
insightglobal.com
BALTIMORE, MD
500 - 1,000
2001
TYLER HODGINS
$500M - $1B
Business Services
We arent just a staffing company. Were a company that cares for others. It might sound lofty, but it's the idea that gets us up everyday, determined to make it true. Insight Global is a company that people can anchor to in moments of triumph, struggle, and every time in between. Whoever you are and wherever you come from, you matter to us and we have your back. Together, anything is possible.
The job skills required for Desktop support specialist include Troubleshooting, Customer Service, Technical Support, Problem Solving, Active Directory, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop support specialist positions, which can be used as a reference in future career path planning. As a Desktop support specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop support specialist. You can explore the career advancement for a Desktop support specialist below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Specialist job description and responsibilities
Desktop support specialists often deal with clients who are having trouble with their systems.
04/15/2022: Petaluma, CA
Documents technical support procedures and maintaining customer records.
01/19/2022: Houston, TX
Desktop Support Specialists keep computer networks running efficiently for their organization.
03/03/2022: Saint Louis, MO
They configure end-user software, hardware and upgrade existing client desktops computers for best efficiency.
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Desktop support specialists maintain computer networks and provide technical help to computer users.
01/26/2022: Vincennes, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Specialist jobs
Attend Customer service, customer support, and customer experience training.
02/01/2022: Carson City, NV
Gain experience with operating systems.
02/21/2022: Denver, CO
Experience in technical support positions is a plus.
04/15/2022: Clarksville, TN
Practice fixing common computer problems.
03/04/2022: Binghamton, NY
Use past security breaches as learning examples.
02/28/2022: Elyria, OH
Step 3: View the best colleges and universities for Desktop Support Specialist.