We are seeking a skilled Cloud Contact Center Systems Admin/Cloud Generalist to join our team. The ideal candidate will have extensive experience in developing Cloud Contact Center solutions, particularly with Genesys products such as PureConnect and Genesys Cloud. They will be responsible for designing, implementing, and supporting innovative contact center solutions, including IVR, Queuing & Routing, and chatbots. The role requires strong analytical skills, proficiency in agile methodologies, and excellent communication abilities to collaborate effectively with team members and stakeholders. If you are passionate about leveraging emerging technologies to deliver exceptional customer experiences, we encourage you to apply.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
- Bachelor's degree in Computer Science or a related discipline.
- 7 years of experience in systems analysis and application program development.
- 5 years of experience developing Cloud Contact Center solutions like IVR, Queuing & Routing, Callback Assist, Recording Services, WFM/WFO, Analytics, Digital Service Products (IVA/Chat/Text/SMS) and Omni channel. Working with Genesys products with emphasis on PureConnect and Genesys Cloud products.
- Knowledge in chatbots (like Lex, Dialog Flow and Nuance).
- Experience administrating and supporting PureCloud (Genesys Cloud).
- Proven history of developing and delivering architect flows, Scripts and IVR/ACD Attendant scripts.
- Experience with agile teams and Scrum.
- Industry awareness about evolving design patterns for Cloud and Software-as-a-service provider-based solution integration.
- Understand market and industry trends within related technical domains.
- Requires excellent communication skills, analytical ability, strong judgment and management skills, financial acumen and discipline, and the ability to work effectively with business partners and technical peers.
- Proven ability to quickly master business domains of enterprise applications.
- Ability to work independently as well cooperatively in a group environment to achieve common goals.
- Experience with cloud technologies (Azure, GCP, AWS, etc.). Experience with PL/SQL, Analytics, SQL, and RDBMS.
Nice to Have Skills & Experience
- Would desire a Genesys certified person so that they can directly open support tickets.
- Certifications and experience directly with implementation of Genesys migrations to the Cloud.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.