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Technical Support Representative
The Technical Support Representative will handle support inquiries for CDE’s client base, supporting EBT, WIC and ECC and, if applicable, ISO and POS accounts. The Technical Support Representative will report to the Call Center Manager.
Company Background
Since 1989, CDE Services has provided innovative Point of Sale (POS) support and processing solutions to electronic payment providers and their merchants. In 2014, the Company began to offer a quick and easy solution to small bodegas, grocery, and convenience stores for EBT/SNAP payment processing. CDE established itself as an industry leader early on by providing a high-quality service and simple implementation, combined with a flat monthly price. Understanding market challenges led us to focus on investing in new processes and technologies. CDE began providing an upgraded payment solution allowing our merchants the ability to accept additional/new payment technologies. CDE now processes more than 12 different payment methods in a single device. By investing in new proprietary payment applications and adding expert payment talent, we continue to improve our payment solutions for new emerging markets. CDE has positioned itself as a solid leader in the industry with significant growth opportunities. As a fast-growing technology company, we continuously push ourselves to develop and implement innovative payment processing and delivery solutions. We are looking for hard-working, team-oriented candidates interested in entering the exciting FinTech space who can thrive in our dynamic environment.
OPERATIONS DEPARTMENT – CONTACT CENTER DIVISION: INBOUND HELP DESK
Primary Duties and Responsibilities
Qualifications & Skills
Job Requirements
Benefits
Family-oriented and professional development environment offering:
Proposed Hours Travel
Disclaimer
The duties and responsibilities listed above are subject to change and may not reflect all tasks required. You can expect that as CDE continues to grow and evolve due to changing market and regulatory demands, certain tasks may be re-distributed in an effort to concentrate skills. Any change in duties and responsibilities will be discussed with you in advance.
CDE is an equal opportunity employer.
Full Time
Consumer Services
$32k-40k (estimate)
02/04/2023
06/25/2024
cdesolutions.com
MARIETTA, GA
25 - 50
1989
Private
JOSEPH A BARNA
$10M - $50M
Consumer Services
The following is the career advancement route for Technical Support Representative positions, which can be used as a reference in future career path planning. As a Technical Support Representative, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Representative. You can explore the career advancement for a Technical Support Representative below and select your interested title to get hiring information.