Job brief

We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports with clarity
• Document processes
• Operate vehicle in a safely manner
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers

Requirements

• Proven Field Service experience
• Must have the ability to read a voltage meter incumbent with reading a schematic diagram
• Experience electrical/mechanical repair in appliances (deli ovens, dishwashers, fryers, etc)
• Ability to troubleshoot, test, repair and service technical equipment
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications