Customer Experience Manager with Input 1

Compensation: $70K - $90K (Depending on Experience)

You need to have a background in IT and job stability to be considered!

Education/Experience Needed

• 4-year college degree.
• Minimum 3 years of experience in a similar role.
• Minimum of 3 years of data analytics experience.
• Insurance experience preferred.
• Prior software business analyst and/or business analyst experience preferred. 

About the Job
This position is responsible for handling, with care, quality, timeliness, and accuracy, inquiries from the company's external business customers. This is an individual contributor position that is responsible for being a single point of contact for customer inquiries related to system functionality, account agreements, and other customer business needs, always providing exceptional customer service and solutions. The Customer Experience Manager will also serve as a liaison and customers advocate, interacting with the Executive team and other business unites on a regular basis.

Why Leave Your Job for Ours?

• Servant-leadership philosophy and practice.
• Respect for the constant cycle of balancing work and personal life.
• Resources to help you do your job.
• Products and services that customers want and need. 
• Recognition and differentiated compensation for driving business growth. 

About Our Company, Culture, and Values

Input 1 has a unique growth story, with its early beginnings as a family-built general agency in the 1950s. With unquestionable dedication to providing necessary and progressive solutions to an ever-evolving industry, Input 1 has since then grown to be a leading provider of premium financing, software, payment, billing, and business process outsourcing solutions to the property and casualty insurance industry.

Choosing to work for Input 1 as an employee or as a customer means choosing to work with really good people. Integrity, compassion, and respect are vital to the character of the people that work at our company. Knowledge, flexibility, and constant self-evaluation are drivers of our success. Our work environment rewards excellence, not egos.

What You’ll Do

• Handle high volume, daily correspondence via mail, email, or phone, as necessary.
• Nurture and develop long-term customer relationships.
• Organizes and plans customer meetings in collaboration with the Executive Team.
• Educates customers using various mediums including but not limited to one-on-one interaction or group presentations to maximize understanding and utilization of products and services.
• Elicit and document business requirements for system, procedural or program changes.
• Regularly extracts and interprets customer data.
• Compiles, organizes, and presents information in a manner that is professional, effective, and easy to understand.
• Identifies trends in customer needs and opportunities to update or improve procedures and works with the necessary internal parties to deliver solutions.
• Prepares knowledge-based documents, ad-hoc reports, and other pertinent information for key stakeholders.

Competencies

• Analytical Thinking.
• Customer Focus.
• Problem Solving.
• Agility.
• Initiative.

Compensation

• Competitive, based on experience
• Medical, dental, vision and life insurance.
• 401k.
• 11 paid holidays.
• Vacation/sick time.
• Company provided work equipment and/or business reimbursements. 
• Diverse, inclusive, and progressive work environment.