4 Rehab Admissions Team Lead Jobs in Alexandria, VA
Inova is Hiring a Rehab Admissions Team Lead Near Alexandria, VA
The Rehabilitation Admissions Liaison Team Lead demonstrates strong leadership skills in identifying appropriate patients for the acute rehabilitation setting while supporting the liaison admissions team to do the same. This team lead develops and fosters positive relationships with ongoing and potential referral sources and guides the group to respond timely and appropriately to referrals from multiple sources and modes. Anticipates and monitors changes in market trends and referral patterns. Assists with plans and presentations of program information to referral sources, patients, families, and professionals. Communicates with internal/external contacts in a collaborative style that is timely and meets the needs of referral sources, healthcare team members, patients, and families. Facilitates the rehabilitation admission and referral process to ensure timely patient flow. Maintains a working knowledge of insurance authorization and benefits requirements for rehabilitation services for programs, facilities, and payers. Identifies, and supports operational functions related to the daily oversight of clinical liaison workflows, including reviewing medical records with team members to clarify if patients are ready for transition to acute rehab, assist with operational needs of the department, and provides coverage for care sites/referral sources as needed.
Job Responsibilities:
- Builds close relationships with assigned hospital discharge planners, payer contacts, and Physicians through routine contact as determined by the volume of referrals; Identifies issues/needs and works to resolve them; Anticipates problems with potential referral sources and offers solutions.
- Follows-up promptly when customer needs are not met, and problems occur; Contacts customers within next business day; Solicits feedback from top referrals; Tracks and uses data from direct contacts, internal feedback or surveys conducted to identify and address issues per discussions with coordinators and directors.
- Makes five marketing/referral development calls/visits per week; Schedules quarterly contact with low-volume referral sources; Identifies sources for increased referrals in assigned geographic regions per discussions with coordinators.
- Responds to voicemail messages within one hour during business days or by 8:30 a.m. the next business day if messages are received after hours of operation; Responds to pages immediately or as soon as safe to do so if driving.
- Communicates referral decisions clearly by including reasons for decisions if admissions are denied/deferred or if timeframes for delays and requirements are needed to finalize decisions (e.g. MD consult, payer clarification, unresolved medical issues, etc.).
- Provides timely and specific information to team and bed assignment personal as soon as confirmation is determined from referral sources, payers, or other parties; Communicates special circumstances to program staff to facilitate customer satisfaction and meet special needs as indicated by concerns or program staff feedback; Anticipates issues or concerns of referral sources and seeks proactive solutions; Seeks feedback and maintains ongoing communication channels with potential and current referral sources.
- Maintains working knowledge of insurance authorization and benefits requirements for rehabilitation services for programs, facilities, and payers.
- Acquires payer information on all referrals and forwards to program registration staff when referrals are received; Completes necessary research or inquiries to determine payer source if not immediately available per referral source; Follows through to completion if additional work is required per discussion with coordinators; Obtains authorization numbers within payer-defined timeframes and forwards to patient registration staff within three days of admission.
- Provides any documentation, treatment plans, estimated length of stay, or other payer-defined information to complete pre-authorization. Correctly identifies opportunities to negotiate payment rates. Completes all necessary steps per program parameters. Completes required documentation to ensure correct billing; Communicates limitations of payers, benefits, and impact on rehabilitation decisions and patient financial responsibilities based on feedback and reports.
- Plans daily schedules to complete all assessments within 24 hours; Gathers medical, psycho-social and demographic information through chart review and interviews to form a clear picture of rehabilitation needs and appropriate admission decisions.
Requirements:
Required Licensure - Must be licensed in 1 of the following in Virginia: Registered Nurse; Physical Therapist; Occupational Therapist; or Speech Language Pathologist Experience - 2 years of clinical experience in an acute rehab, acute care or case management setting
Education - Bachelor's Degree Nursing, Physical, Occupational or Speech Therapy
Featured Benefits:
- Tuition reimbursement
- Student loan assistance – up to $10,000!
- State-of-the-art medical and training facilities
- Paid parental leave for birth/adoption of a child
- Retirement benefits with match from day one
Job Summary
Full Time
Hospital
$49k-65k (estimate)
01/18/2024
06/09/2024
inova.org
FALLS CHURCH, VA
7,500 - 15,000
Private
JOHN KNOX SINGLETON
$3B - $5B
Hospital
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