The Patient Access Associate 1 is responsible for financial counseling and insurance verification, and notification to patients and / or guardians of financial responsibility.

Identifies and communicates payer authorizations and referral requirements as required.

Job Responsibilities

Works independently to complete assignments without close supervision; Improves inefficiencies and minimizes repetitive errors by changing / improving workflow processes;

Uses a logical process to identify the cause of problems and develop appropriate solutions.

• Selects an appropriate method of communication for audiences and adjusts communication style when needed.
• Explains insurance benefits and patient liability by using appropriate communication methods / styles.
• Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis.
• Coordinates with other departments to assist or transport patients / visitors requiring special attention / support; Interviews patients to secure and document required medical, financial, demographic and insurance information.
• Educates and assists patients with the completion / submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• May perform additional duties as required.

Additional Requirements

Experience - 1 year of customer service or 1 year of experience in a medical setting. Or Associates degree in lieu of experience.

Education - High School diploma or equivalent.

Last updated : 2024-05-25